System Admin
1 week ago
OS Installation & UpgradeOS AdministrationResolving all server related problems.Orderly startup and shutdown of servers as per laid down procedures.Install software, patches, updates and service packsSecurity management - Configuring Account policy, Access rights, Password controlMonitor the utilization of CPU, disk, memory and I/O parameters.Verify logs in event logger and periodically clean up log filesMonitor NTP synchronization of the servers and other equipmentsSchedule and optimize the services running on the serverEnsure all critical services are running on the server.Maintain list of all system files, root directories and volumesTake back up of the file systems and content specified by GAIL Administrators.Reload OS in case of a crashOS performance tuningNetwork OS supportLoad latest anti-virus updates on the serverCapacity monitoring and planning
during deployment, normal operation as well as during disaster period has to be carried out by the bidder. Various activities of DR site can be performed remotely from the primary site at Noida however during Mock drill or actual disaster or as and when required by GAIL, bidder shall provide support services from DR. The support team has to monitor the data replication and consistency of the data at DR site in conjunction with the primary site.
- Vendor Management: Co-ordinate with vendors, agencies, service providers of all related works and equipment associated with Datacenter and installed at Datacenter. To co-ordinate with service providers for WAN related issues.
- Backup & Recovery Management: To ensure that all Servers and important data are protected against data losses and to cover all defined servers as per GAIL backup policy.
- To perform regular backup depending on the schedule defined by GAIL
- Proper labelling and housing of the media for identification and retrieval
- Conduct restoration exercises at pre-defined periodic intervals to check availability of the backed up data
- Regular maintenance of all the media and the backup device on quarterly basis
- Backup of user data on need basis as per guidelines defined by GAIL
- Maintaining log sheets for backups
- Ensure proper scheduling and taking of backups during non-peak hours
- To also backup servers at the system level on need basis
- To provide MIS reports such as weekly on backup and restoration logs(failed reasons), monthly report on planned backup & backups actually taken and Quarterly report on number of restoration drill performed and percentage of success, health status of media and drive.
- Preventive Maintenance: Comprehensive corrective maintenance of complete system including replacement / repair of defective parts and systems. Preventive maintenance and monthly cleaning of all the equipment.
**Mock Drill**: Complete Mock drill cycle (fail over and fail back) has to be carried out once in every 6 months. Mock drill will involve failover of all or some of the VMs to DR Site and fail back of all or some of the VMs to Primary Site. Regular 24X7 system support while maintaining all the shifts will be provided by the bidder from DR site by deploying manpower during Mock Drill.
The policy/strategy for remote login by the vendor’s support centre to resolve problems shall be formulated during the acceptance testing phase and any infrastructure required for it will be arranged by the bidde
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