Front Office Executive

JLL supports the Whole You, personally and professionally.

Front office executive
Work Dynamics

**What this job involves**:
Centralising all logs and requests
What we’re looking for is an expert who can effectively streamline processes and requests. Reporting to the property manager, you’ll provide superior call logging services—receiving and logging complaints containing complete details of the requests.

In line with this, you’ll tag each request with unique identity numbers to determine the nature of issues, and to dispatch them to the appropriate department. You’ll also follow up on the progress of each request by coordinating with respective assignees and monitoring their response time.

Furthermore, you’ll keep tabs on feedback and communicate with the requestor to ensure the closure of the task. You’ll also prepare daily and weekly reports on call status, as well as monthly reports on recurring calls. Assisting building engineers in conducting analyses is also within your scope.

Performing other ad hoc tasks
As an expert in the field, you must be flexible in taking other responsibilities aside from your core tasks. Part of your mandate is to contribute to the monthly management report for our clients. Likewise, you’ll work closely with admin personnel in processing invoices.

Likewise, you’ll be working side-by-side with both engineering and facilities departments in handling our contractors and developing operational procedures. Ensuring workplace safety is also within your scope. To do this, you’ll actively participate in health and safety reviews and identify potential risks. You’ll also participate in emergency evacuation procedures as needed.

Proven industry experience
Are you a degree holder with three to five years’ experience in facilities management? Do you have a solid background in helpdesk operations and strong working knowledge of occupational safety? Do you have a proven track record in rolling out improvement initiatives? If you said yes to all these, then we encourage you to apply.

Collaborative mind set
At JLL, we believe that collaboration plays a central role in achieving success—that’s why you must demonstrate flexibility in working with a team. Likewise, you must possess a customer-centric focus and superior organisational skills to manage daily activities effectively. You must also be equipped with excellent communication skills to coordinate effectively with colleagues and clients.

Key Operations delivery
Greet visitors/clients providing a friendly, courteous front office service reflecting the corporate image of the client.
Site personnel are notified of guest’s arrival immediately and follow up calls made where guests are not picked up coordinating with the host/sponsor.
Issue visitor badges/temporary card/service badge/new joiners ID & access card. Follow up for the return of respective ID/access cards with respective stake holders.
Ensure Accenture specific processes/manuals is followed.
Visitor admission is properly authorized.
Assisting with special needs for visitors with disabilities.
Ensuring basic cleanliness of lobby, lifts and public area.
Ensure the laptop details are scanned and check for Govt. IDs.
Handling complaints/feedbacks from client/visitors/sponsors and other related problems and communicate to next level as per escalation matrix.
Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrival.
Ensure Client safety and security protocols are followed.
Daily reconciliation & shredding of daily badges.
Participate in Emergency Evacuation procedures including crisis management and business continuity.
Assisting and supporting in the Bay/Focus Connects.
Completion of POY survey among employees.
Completion of daily floor walkarounds.
Coordinate with the DM/DE to close the observations found during walkarounds.
Meeting project Safety Champions/ Leads during their walkarounds to proactively understand employee concerns and ensure closure of the same.
Observing and ensuring COVID protocols being followed by all at the workplace.
Escalating process violations by employees as per the escalation matrix.
Operate the front office computer system to assist front office attendants if necessary.
Ensure training of front office /CX staff as per relevant training calendars.

**What we can do for you**:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JL