Quality Control Supervisor

4 days ago

Bengaluru Karnataka, India Nielsen Full time

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

We're seeking a dedicated person to join our Television Audience Measurement team. In this role, you'll ensure our data quality is high and our viewer panel stays in great shape.

What you'll do:
Analyze data to understand panelist behavior

Create and maintain quality control reports

Monitor key metrics for our measurement products

Suggest improvements for data quality and measurement techniques

Manage panel health, including forecasting recruitment needs

Prepare performance reports for management

Lead and coordinate a small team of analysts

This position puts you at the heart of our operations, working with data analysis, quality control, and media insights. It's an opportunity to make an impact on how we measure TV audiences and contribute to the media industry.

Join us in shaping the future of audience measurement

**Core Responsibilities**:

- We're seeking an enthusiastic individual to join our Television Audience Measurement team. Your role will involve:

- Analyzing data from Nielsen households using various tools and data sources
- Identifying quality gaps by combining datasets from multiple sources
- Monitoring homes that need technical support or quality control checks
- Collaborating with technicians and call center teams to resolve issues
- Ensuring all household information is accurate and up-to-date
- Overseeing the integration of new homes into our operating sample
- Managing the distribution of incentives to participating families
- Performing quality checks and procedures in line with Nielsen standards
- Oversee daily operations of a small team of analysts (3-5 team members)
- Ensure timely completion of team deliverables and adherence to quality standards
- In this position, you'll play a crucial role in maintaining data integrity, supporting our panel households, and ensuring our audience measurement meets the highest quality standards. It's an opportunity to blend analytical skills with practical problem-solving in the dynamic world of media measurement.

**Position Requirements / Competencies**:

- A talent for numbers and a love for data detective work
- An eagle eye for details (nothing escapes you)
- At least 2 years of professional experience, which should include supervising others
- Working with data background in market research, finance, insurance, or similar fields
- Ability to thrive in a fast-paced, ever-changing environment
- English language skills (B1 or above)
- A passion for learning and growing your skills
- Excel or Google Sheets wizardry (formulas, pivot tables, and data viz are your jam)
- Bonus points for SQL, Python, or data visualization experience
- A drive for results and a knack for making processes better
- People skills that help you build great relationships
- Comfort with matrix management and remote work setups

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