L1 Support-3

We are looking for a proactive and customer-focused L1 Support Engineer to provide first-level technical assistance and support to our clients. The ideal candidate should have strong problem-solving skills, excellent communication abilities, and a basic understanding of IT systems and troubleshooting techniques. Key Responsibilities Skill & Experience Job...

Company Description Pikture Associates Pvt Ltd is a comprehensive service provider specializing in digital presence management and software development. Our approach emphasizes mutual growth and beneficial relationships, ensuring that our clients can focus on their core business activities while we handle their digital and technological needs. With our...

Looking for L1 Support Engineers (Freshers) to deliver first-level IT support. Resolve hardware/software issues, escalate tickets & ensure smooth end-user operations. Strong knowledge on Hardware, Networking & Windows Server Required Candidate profileGraduates/Diploma with basic OS, hardware & networking knowledge. Strong problem-solving, communication &...

Job Description Requirements: 1. Understand to resolve L1 Support issue based on assignment received from L0 team. 2. Help desk ticket monitoring and close in system and maintain the status tracker. 3. User Manual prepare for new SD Development or Process. 4. Expertise in end-to-end sales and pre-sales lifecycle and sales master. 5. Good Understanding in MRP...

Job Description Requirements: 1. Understand to resolve L1 Support issue based on assignment received from L0 team. 2. Help desk ticket monitoring and close in system and maintain the staus tracker. 3. User Manual prepare for new FICO issues. 4. Expertise in end-to-end sales and A/P and A/R. 5. Resolve the regular FICO L0 issues and maintain status tracker of...

Job Description Requirements: 1. Understand to L1 Support issue and resolve based on assignment of L0 team. 2. Help desk tickets close in system. 3. User Manual / SOP prepare for new object. 4. Expertise in end-to-end purchase-to-pay lifecycle and purchase master. 5. Good Understanding in master data, procurement, receiving, invoice receipt and matching,...

Job Description Requirements: 1. Understand to L1 Support issue and resolve based on assignment received from L0 team. 2. Help desk ticket monitoring and close in system. 3. User Manual / SOP prepare for new PP object. 4. Expertise in end-to-end production lifecycle and production master. 5. Good Understanding in MRP process and GR/GI Activity 6. Knowledge...

**Profile - Service Desk Agent (L1 Support)** **Certifications (preferred)**: - CompTIA A+**: - ITIL 4 Foundation**: - Cisco CCNA** **Experience Required - 2Y - 4Y Max** **Location** - Chennai **Key Responsibilities**: **1. Incident Management**: - Receive, log, and categorize incoming incidents and service requests. - Troubleshoot and resolve...

Job Description SummaryGood Knowledge in Power System Protection and Numerical Relays in general. Lead the customer support organization India team (L1) and to meet the KPIs set. Mainly handle Queue management of the complaints and follow ups with multiple teams to for the closure of Providing technical support for Grid Automation Products and System to...

About the Role:We are seeking experieneced graduates to join our L1 Production Support team, where you will play a critical role in ensuring the stability and performance of enterprise applications and infrastructure. This is a great opportunity to build a strong foundation in IT operations and support.Key Responsibilities:Monitoring: Continuously monitor...