Front Desk Receptionist
10 hours ago
**Job Title: Front Desk Receptionist - Hospitality**
**Location**: Miramar Panaji
**Department**: Front Office
**Job Type**: Full-Time
**Job Summary**:
As a Front Desk Receptionist in our hospitality team, you will be the face of our property, providing exceptional guest service from check-in to check-out. You will ensure guests feel welcomed, valued, and supported throughout their stay while managing front desk operations with efficiency and professionalism.
**Key Responsibilities**:
- Greet guests warmly upon arrival and provide a welcoming check-in/check-out experience.
- Handle reservations, cancellations, and room assignments using the property management system (PMS).
- Answer phones promptly and professionally; direct calls and respond to guest inquiries.
- Provide accurate information about hotel amenities, local attractions, and transportation.
- Process payments, issue room keys, and manage billing accurately.
- Respond to guest concerns and resolve issues promptly to ensure satisfaction.
- Maintain security by verifying guest information and controlling access to guest areas.
- Coordinate with housekeeping and maintenance departments to ensure room readiness.
- Keep the front desk area organized, clean, and presentable.
- Assist with administrative and concierge tasks as needed.
**Job Types**: Full-time, Permanent, Fresher
**Benefits**:
- Food provided
- Provident Fund
Schedule:
- Rotational shift
Work Location: In person
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