Customer Services Support Operator

19 hours ago

Thane, India Siemens Full time

Siemens Digital Industries is an innovation and technology leader in industrial automation and digitalization. In close collaboration with our partners and customers, we are the driving force for the digital transformation in the discrete and process industries.

We’re looking for the makers of tomorrow - the hardworking individuals ready to help Siemens transform entire industries, cities and even countries. Get to know us from the inside, develop your skills on the job and work at the cutting edge of Corporate.

This is a critical customer-facing role within the Service Delivery Customer care center team responsible for coordinating with internal and external stakeholders responsible to monitor, control, and prioritize Customer complaints for end-to-end ticket handling of DI products across CS portfolios viz field service, repairs, contracts, etc.

**Key Responsibility**:

- Interactions with customers, regions within India, sales, service providers, etc.
- Open Call monitoring and scheduled daily follow-up/status update meetings with all regions
- Root Cause Analysis for Open tickets / Notifications, delays in handling various milestones
- during tickets closure, Process hurdles, Scope of improvement in the process
- Preparing SOP as per business requirements
- Preparing and facing internal as well as external audits
- Training to requestor for all tools used for Ticket Management
- Review to line manager on Open tickets / Notifications status with statistics
- Expert knowledge of Microsoft Office
- Problem-solving and creative thinking with quality and efficiency is the main focus
- Good communication skills, both written and verbal
- Must be able to work as a team member
- Customer focused

**Qualification**:
MBA / Graduate / Diploma in Electrical / Electronics

**Make your mark in our exciting world at Siemens.**

This role is based in Kalwa, Navi Mumbai. You’ll get to visit other locations in India and beyond, so you’ll need to go where this journey takes you. In return, you’ll get the chance to work with teams impacting entire cities, countries - and the craft of things to come.

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