Customer Service Assistant

2 weeks ago

Gurugram Haryana, India KALP SOLUTIONS Full time

**Job Title: Customer Service Representative( Night Shift)**

**Location**:Gurgaon**

**Department**:International BPO**

**Job Type: Full-Time**
**Key Responsibilities**:

- **Problem Resolution**: Address customer inquiries and issues efficiently, providing appropriate solutions and alternatives.
- **Data Management**: Utilize Google Sheets to maintain and update customer records and generate reports.
- **Process Improvement**: Identify and suggest improvements to enhance the customer experience.
- **Collaboration**: Work closely with internal teams to ensure client requirements are met and service levels are maintained.

**Qualifications**:

- **Experience**: 6 months to 2 years of experience in customer service, preferably in HR, Aviation, or Hospitality industries.
- **Communication**: Outstanding verbal and written communication skills in English. Additional languages are a plus.
- **Technical Skills**: Proficient in Google Sheets and the entire Google Suite (Docs, Slides, Forms, etc.).
- **Problem-Solving**: Strong analytical and problem-solving skills with a focus on customer satisfaction.
- **Team Player**: Ability to work effectively both independently and as part of a team.
- **Adaptability**: Comfortable working in a fast-paced and dynamic environment.
- **Education**: Bachelor’s degree is mandatory.

**Salary**: 21,000-26,000 per month
**Perks**: Both sides cab
**Contact**:
7986618091

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹21,000.00 - ₹25,000.00 per month

Schedule:

- Monday to Friday
- Night shift
- Rotational shift

**Education**:

- Bachelor's (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91
7986618091

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