Customer Service Assistant

1 week ago

Gurugram Haryana, India MO Designs Pvt Ltd Full time

**Job Summary**:
**Key Responsibilities**:

- Resolve customer complaints and issues effectively and professionally.
- Maintain detailed records of customer interactions and transactions.
- Process orders, returns, and exchanges in a timely manner.Collaborate with other departments to address customer needs and improve service quality.Stay up-to-date with product knowledge and company updates.
- Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
- Participate in training and development programs to enhance customer service skills.

**Qualifications**:

- High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).
- Proven experience in a customer service role or similar position.
- Strong verbal and written communication skills.
- Excellent problem-solving and conflict resolution abilities.
- Proficiency in using customer service software, databases, and tools.
- Ability to multitask and handle high-pressure situations.
- Empathetic and patient with a positive attitude.
- Flexible and adaptable to changing work environments.

**Skills**:

- Communication Skills
- Verbal Communication: Clear and concise speaking skills for interacting with customers.
- Active Listening: Fully concentrating, understanding, and responding to customers’ needs and concerns.
- Problem-Solving Skills
- Sales Skills
- Attention to Detail

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹30,000.00 per month

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work 1': 1 year (preferred)
- Customer service 1: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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