Service Desk Associate

1 week ago

Bengaluru Karnataka, India Unisys Full time

**What success looks like in this role**:

- 1st Level telephone and other media contact support. - Strive for a high level of first contact resolution. - Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service. - Accurately document calls and incidents. - Manage time and workload to meet predetermined service levels. - Maintain data accuracy in our contact management system. - Assign incidents and requests to the correct support group. - Act as a single point of contact on incidents and problems logged. - Perform appropriate diagnostics to initiate problem management workflow process. - Provide clients with a reference number for their incident/request. - Understand various media sources that interface with the Service Desk. - Support multiple clients through customer service professionalism and insight. - Become multi-skilled as workload changes occur within the Service Centre. - Champion, implement or support change. - Identify process efficiencies within the Service Centre and to take corrective action to implement change. - Discover and document process and procedures which need to be published to the team or on the Knowledgebase. - Ability to comprehend and uphold Unisys Policies and Procedures (including time reporting, attendance, etc)

LI-AJ1

**You will be successful in this role if you have**:

- Typically requires: High School diploma (Associate's Degree, professional certification(s), or license preferred), 2-4 years of related experience. - 6 months of related experience. - Education, training and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery Relevant IT qualifications to a tertiary level. - 6 months IT Service Desk experience. - 6 months previous experience providing Level 3 support for MS Office, MS Exchange and MS windows networks. - Working knowledge of data and voice network concepts - Languages: English and local languages of the countries it supports.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

  • Associate Service Desk

    2 weeks ago

    Bengaluru, Karnataka, India Adecco Group Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    Role:- Service Desk AssociateExperience : 6 months to 1 years (relevant service desk only)EXCELLENT COMMUNICATION SKILLSProcess Calls & Chats / Email / Requests5 days work from Office MandatoryInterested Candidates Can Call on Interested Candidates Can send their Cvs - Experience & Education:Bachelor's degree in a relevant field or equivalent work experience...

  • Associate Service Desk

    1 day ago

    Bengaluru, India Adecco Group Full time

    Role:- Service Desk Associate Experience : 6 months to 1 years (relevant service desk only) EXCELLENT COMMUNICATION SKILLS Process Calls & Chats / Email / Requests 5 days work from Office Mandatory Interested Candidates Can Call on Interested Candidates Can send their Cvs - Experience & Education: Bachelor's degree in a relevant field or equivalent work...

  • Service Desk Associate

    1 week ago

    Bengaluru, Karnataka, India INK IT SOLUTIONS Full time

    We're currently seeks a “Help Desk Associate - ITIL ” to join our team in “Bangalore”. Experience Level: - 0.6 months to 2 Years. POSITION GENERAL DUTIES AND TASKS: **In these roles, you will be responsible for**: - Record, Update, and Escalate Support issues to the next level promptly. - Support all IT onboarding activities for end-users - Work...

  • Service Desk Agent

    6 days ago

    Bengaluru, Karnataka, India bangalore strategic solutions Full time

    **Job Title**: Service Desk Agent - L1 **Location**: Bangalore and Pune **Role**: Service Desk Agent - L1 **Band**: B1 **Designation**: Servicedesk Associate **Language**: English (Read + Write + Speak) **Type Of Support**: Voice process **Shift Pattern**: Rotational Shifts (Includes Night Shift 24/7) **Week Off Pattern**: 2 week off not necessarily...

  • Deal Desk Associate

    6 days ago

    Bengaluru, Karnataka, India Radius Agent Full time

    **About Us**: We are a dynamic SaaS company operating in the Real Estate sector, dedicated to revolutionizing how agents manage their transactions and streamline their processes. Our team is driven by innovation, collaboration, and a commitment to excellence. As we continue to expand our brokerage operations, we are seeking a talented Deal Desk Associate...

  • Service Desk Executive

    6 days ago

    Bengaluru, Karnataka, India Genesis HR Services Full time

    Technical Support Associate (International Voice Process)* Must have fluent communication skills Eligibility Criteria: Any graduate with minimum 1 year of experience in Technical support voice process (service desk) Min 1 yr of Exp in International/Domestic both - upto 4 Lpa + Allowance (night shifts) + Incentives Min 2 yr of Exp in International only -...

  • IT Service Desk

    2 weeks ago

    Bengaluru, Karnataka, India Natobotics Technologies Private Limited Full time

    **Job description** Role**:IT Service Desk** Location**:Bangalore, Chennai** Rotational Shift: Work from office Level - PA Max CTC - 6.5 LPA Experience:2 years - _ Service Desk JD for the opening at Bangalore/Chennai location. - IT Service Desk (Voice process) role for healthcare project. - Should be familiar with basic Citrix, Vmware, Outlook,...

  • Service Desk-service Desk

    2 weeks ago

    Bengaluru, Karnataka, India Zensar Technologies Full time

    **Responsibilities**: - Working on Infrastructure and Application Service Desk/Helpdesk/L2 support issues. - Handle the tickets escalated by L1 team. - Resolve the Laptop / Desktop related tickets. - Coordinate with L1 team, customers and third parties to resolve the tickets - Identify and diagnose issues and problems. Record problems and their resolution...

  • Service Desk Associate

    3 days ago

    Bengaluru, Karnataka, India Bangalore Strategic Solution Full time

    **Job Title**: Service Desk **Location**: Bangalore **Language Requirement**: Proficiency in English (Read + Write + Speak) mandatory Overview: As a Service Desk Specialist, you will play a crucial role in ensuring the efficient functioning of our customer service operations. Your responsibilities will revolve around accurate recording, tracking, and...

  • Guest Service Associate

    1 week ago

    Bengaluru South, Karnataka, India Starlit Suites Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time, on-site role for a Guest Service Associate located in Bengaluru South. The Guest Service Associate will be responsible for greeting guests, managing reservations, assisting with check-in and check-out procedures, answering guest inquiries, and providing excellent...