Store Sales Executive

1 day ago

Bengaluru Karnataka, India TalentGuru Full time

**Role Overview**

The Store Sales Executive will be responsible for providing an exceptional in-store shopping experience to customers while achieving sales and service excellence. The role focuses on educating customers about **lab-grown diamonds**, showcasing fine jewellery designs, and building lasting relationships that reflect the brand’s values of trust, innovation, and sustainability.

**Key Responsibilities1. Sales & Customer Engagement**
- Greet customers warmly and understand their needs, preferences, and budget.
- Present and explain the features, benefits, and value of **lab-grown diamonds** versus mined diamonds.
- Promote and sell jewellery products while meeting or exceeding monthly sales targets.
- Offer personalized recommendations to enhance the customer experience.
- Handle inquiries, objections, and conversions with professionalism and confidence.

**2. Product Knowledge & Brand Representation**
- Maintain thorough knowledge of diamond quality parameters (4Cs - Cut, Colour, Clarity, Carat), certification standards, and jewellery design trends.
- Stay updated on new collections, product materials, and sustainable sourcing stories.
- Represent the brand with integrity, elegance, and technical competence.

**3. Customer Relationship Management**
- Build and maintain long-term relationships with clients through follow-ups, after-sales service, and loyalty programs.
- Manage customer data and preferences using CRM tools for repeat business.
- Handle exchanges, returns, or repair requests with empathy and accuracy.

**4. Store Operations & Visual Merchandising**
- Ensure the jewellery counters and displays are always clean, attractive, and well-stocked.
- Support inventory management, tagging, stock counting, and replenishment.
- Maintain proper billing, packaging, and documentation as per company policies.
- Assist in daily opening and closing procedures, including cash handling.

**5. Teamwork & Reporting**
- Coordinate with other team members to ensure smooth store operations and excellent customer service.
- Report daily sales, customer feedback, and market insights to the Store Manager.
- Participate in training sessions and team meetings to enhance selling and technical skills.

**Qualifications & Experience**
- **Education**: Minimum HSC / Graduate in any discipline.
- **Experience**: 1-4 years of retail sales experience, preferably in jewellery, luxury, or lifestyle segments.
- Freshers with excellent communication and presentation skills may also apply.

**Skills & Attributes**
- Excellent communication and interpersonal skills.
- Strong sales orientation and customer-first approach.
- Good understanding of jewellery aesthetics, diamond grading, and luxury service etiquette.
- Basic computer knowledge (billing systems, POS, CRM).
- Pleasant personality, confidence, and honesty.
- Fluency in English, Hindi, and local language preferred.

Pay: ₹35,000.00 - ₹36,836.25 per month

Work Location: In person

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