Virtual Workspace Architect

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.**

**Primary Responsibilities**:

- Drive migrations of on-premises workloads to cloud environments
- Maintain on-premises Citrix and VMware solutions
- Develop and oversee automation scripts and tools using Terraform, Ansible, and Python for infrastructure provisioning and configuration management
- Champion infrastructure as code (IaC) principles to ensure consistency, repeatability, and rapid delivery across environments
- Develop, maintain, and communicate a technology roadmap for virtual workspace solutions, aligning DevOps initiatives, automation, and AI-driven enhancements with business goals
- Optimize cloud infrastructure to meet performance and cost targets
- Maintain and update system documentation for all cloud and on-premises environments
- Resolve escalated issues arising from operations, coordinating with other departments as necessary
- Ensure cloud migration projects are completed within planned timelines and budgets
- This Job is for US Day Time schedule (regular shift worked between the hours of 6am - 6pm CDT)
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

**Required Qualifications**:

- Bachelor's degree in Computer Science, Information Technology, or a related field
- Certifications in cloud technologies (e.g., AWS, Azure, Google Cloud)
- Proven experience in cloud migration and automation
- Experience with CI/CD tools, particularly GitHub Actions
- Background in virtual technologies such as VMware Horizon, Citrix, and Azure Virtual Desktop
- Solid understanding of cloud computing and virtualization software
- Proficiency in scripting languages such as Python, Terraform, Ansible, and Python
- Proven excellent organizational, leadership, and decision-making skills
- Solid analytical and problem-solving abilities
- Proven excellent communication and interpersonal skills

**Preferred Qualifications**:

- Experience with automation and orchestration tools
- Familiarity with IT service management principles and frameworks such as ITIL
- Background in virtual technologies such as Vmware, Omnissa Horizon, Citrix, Microsoft Azure Virtual Desktop (AVD), Amazon Workspaces, and Google Cloud Platform (GCP)
- Ability to design and implement AI-driven features to enhance virtual workspace usability, personalization, and automation
- Ability to collaborate with product and UX teams to integrate AI-powered user interfaces, chatbots, and intelligent assistants
- Ability to evaluate and deploy AI/ML models for predictive analytics, anomaly detection, and automated support within the virtual workspace services
- Ability to stay current with AI trends in virtual workspace, including generative AI, conversational AI, and user behavior analytics

**Soft Skills**:

- Demonstrated ability to communicate complex technical concepts to non-technical stakeholders
- Proven track record of building consensus and fostering collaboration across diverse teams
- Solid customer focus and commitment to delivering high-quality user experiences
- Resilience and flexibility in managing ambiguity and shifting priorities
- At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. _#njp #nic_