Associate Director

About ANSR Global Corporation ANSR is a market leader in enabling organizations to build manage and scale global teams through Global Capability Centers GCCs We provide full life-cycle services including GCC design set up and enabling operations For over 18 years companies cutting across size industry and markets have relied on ANSR s expertise to successfully build global business and technology teams Since its inception ANSR has established over 90 GCCs Our experience spans across industries including retail CPG banking insurance travel transportation and healthcare We operate in supply-rich locations like India Central and Eastern Europe South America Canada and Southeast Asia About the Role Role and Responsibilities Regional Head responsible to ensure service delivery for ANSR and its clients Oversee facilities operations not limited to technical soft services security transport cafeteria statutory compliances and audits vendor management procurement finance events parking management and guest relations Must be an experienced and vibrant professional who excels within an entrepreneurial culture providing vision leadership and communication but not afraid to dive into details She he has a passion in-depth knowledge and operational experience in Real Estate and Facilities Management Operations as well as in financial management Has experience developing implementing and managing a number of scalable programs and is an excellent communicator Will manage high performing personnel leading client engagements Will be responsible for the strategy and operate at a tactical level simultaneously acting as an internal ambassador mentor analyst solutions architect implementer and cost controller Will be responsible for building relationships within a regional global Workspace Operations team Partnering with key vendors and internal business partners is critical to operate within a fast-paced and complex environment Must drive cost management in their portfolio review and agree on budgets and ensure these are adhered to working with Procurement and service providers to achieve best in class service and target reduced delivery costs where possible Is required to have a detailed understanding of their portfolio and key customers businesses She he is empowered to deliver results independently but in collaboration with all internal stakeholders i e Projects design Legal HR etc He she shows sound business judgement and makes high velocity decisions to continually raise the bar for customer experience Work with internal and or external partners to ensure facility s and or program s is aligned with organizational objectives Work with the landlord lease relationships and sub-tenants where applicable lease administration team and Transaction Managers Oversee modifications expansions and significant post occupancy projects working together with the Workplace design Construction team and vendor partners to meet project scope managing communication with the clients Work together with the Transaction team on decommission strategies throughout the business Key Responsibilities Develop and manage strong relationships with key business stakeholders Communicate strategies for the sites with business stakeholders whilst monitoring and translating feedback into actionable tasks Be the primary point of contact for business customers in all operations matters Accountable for the regional P L budget planning cost management and delivering savings Provides direction to facilities management teams direct reports and outsourced vendor teams who lead facilities operations of ANSR business engagements Accountable for ensuring the delivery of bar raising Facilities Management services Provide management direction monitoring and evaluation of performance and delivery against the agreed KPIs Preserving the health condition of infrastructure and assets ensure that facilities are safe and well functioning Ensure the Workspace vision standards and policies are implemented managed and adhered to Drive timely crisp decisions and audit frequently to ensure delivery Deliver on ANSR Clients commitment on the Environment diversity and inclusion standards and sustainability goals Work together with the ANSR and Client Finance teams to prepare annual budgets manage and report on monthly operating expense for the region versus budget including providing forecasts Work together with the Procurement team to ensure our key suppliers remain competitive whilst providing a quality service and new services are procured using a robust sourcing framework Legal Compliance Tax and Risk -Comfortable with legal terms and structures for standard commercial contracts and leases Advise business on entity set up impact on leasing special economics zones etc Ensure compliance with local and federal regulations pertaining to building operations including EH S and Environmental norms