Patient Advisor/ Telecaller

1 week ago


Mumbai, India TalentShape Full time

Identify valid enquiries of patients calling and fix an appointments with our Clinics in India.
- Obtains customer information by answering telephone calls; probing them and fix a first consultation
- Ensuring correct information is delivered to patients during their first consultation.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that they feel supported and value
- Understand caller’s conditions and empathize helping them with appointments.
- Informs Patients by explaining procedures; answering questions; providing information.
- Engaging in active listening with callers, confirming or clarifying information and diffusing difficult situations, as needed.
- Basic excel knowledge.
- Call Center Agent Experience is a must

Required Experience, Skills and Qualifications
- Fresher with excellent communication skills can apply
- Other skills preferred - Verbal Communication, Phone Skills, Listening, Data Entry Skills, People Skills, Informing, Customer Focus, Customer Service, Attention to Detail, Professionalism, Multi
- tasking

**Job Types**: Fresher, Regular / Permanent, Full-time

**Salary**: From ₹18,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Provident Fund

Schedule:

- Rotational shift

Supplemental Pay:

- Commission pay
- Joining bonus
- Overtime pay
- Performance bonus
- Quarterly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- English (required)

**Speak with the employer**

+91-XXXXXXXXXX



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