Customer Service Executive

2 weeks ago

Hyderabad Telangana, India Harmony United Psychiatric Care Full time

Harmony United Psychiatric Care is a healthcare company based in Florida, USA. We provide outpatient mental health and substance abuse treatment in the state of Florida, USA through networks of clinics and online telehealth platform. We have high quality of mental health professionals in our team including Psychiatrists, Psychologists, Psychotherapist, Nurse Practitioners, Physician Assistants, among others Our providers and medical team prioritize patient care and are well supported by warm and high-quality staff.

We have contracted a company base in Hyderabad, India, Harmony United Medsolutions, PVT. LTD. to provide assistance in the different aspect of operations of our company in the USA.

Job Title: Sr. Customer Service Executive

Job Location: Tolichowki, Hyderabad

**Job Type**: Full time

**Experience**:Looking for 6 yrs to 8 years in International Calling Voice Process Experience only (mandatory)

**Roles and Responsibilities**:

- A customer support teams underlying focus is on problem solving in the short term.
- Support roles generally fall under conflict resolution, responding to tickets, answering phone calls from struggling customers, and responding to all customer concerns.
- Customer support is measured by factors like speed and quality of help received.
- Some of the most important support metrics include average response time, first call resolution, customer satisfaction rating and net promoter score.
- Should have excellent communication in English. (Both written and verbal)
- Should be able to work in night shifts.
- Should have a bachelors or Masters degree (Regular).

**Education**:
Should be a Graduate. (Bachelors in B.Tech with any Stream is preferable)
- Cab Drop Available.
- Fixed Night Shift 4:45 pm to 3:45 am
- Working Days: 4 days (Monday thru Thursday)
- Week Off: 3 days (Friday, Saturday, Sunday)
- Contact# 8447746146

Note: Available to take calls between 5:30 PM to 4:30 AM only from Monday to Thursday.

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