CRM (Married Female)

3 days ago

Delhi Delhi, India K95 FOODS PRIVATE LIMITED Full time

**Job Summary**:
We are seeking a proactive, detail-oriented, and versatile **CRM cum Executive Assistant to the Director** who will be responsible for managing customer relationships while ensuring seamless administrative and strategic support to the Director. This role demands exceptional communication, coordination, and organizational skills to act as a bridge between the Director, clients, internal departments, and external stakeholders.

**Key Responsibilities**:

- Maintain and manage Director’s calendar, appointments, travel plans, and communications.
- Serve as the single point of contact between the Director and all internal/external stakeholders, ensuring prompt follow-ups and clarity.
- Manage and update the customer relationship management (CRM) system with leads, client data, interaction logs, and follow-ups.
- Coordinate and track all customer/client queries, complaints, and service requests to ensure timely resolution and client satisfaction.
- Draft, review, and manage correspondence, presentations, reports, and meeting notes for both client-facing and internal meetings.
- Assist in onboarding new clients or partners, ensuring documentation, agreements, and processes are in place.
- Coordinate with sales, operations, and finance teams to follow up on orders, invoices, client requirements, and strategic tasks assigned by the Director.
- Prepare MIS reports, dashboards, and performance summaries related to CRM activity, client feedback, and pending action items.
- Maintain confidentiality of all company and client data while managing sensitive communications with discretion.
- Proactively identify gaps or inefficiencies in workflow and propose improvements in both customer relationship processes and executive support.

**Requirements**:

- Bachelor's degree (Business Administration, Commerce, or related field preferred)
- 2-5 years of experience in a CRM, executive assistant, or client-facing coordination role.
- Excellent written and spoken communication in English and Hindi.
- Strong proficiency in Microsoft Office (Excel, Word, PowerPoint), Google Workspace.
- Exceptional multitasking, organizational, and follow-up skills.
- Ability to work independently and prioritize tasks in a fast-paced environment.
- High degree of professionalism, discretion, and integrity.

**Note**:
**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹35,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement

Work Location: In person

**Speak with the employer**
+91 9211311226

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