Operational and Relationship Executive

19 hours ago


India Green clover Full time

he person will be responsible for Operations and Customer Relationship spaces including:
Imbibing the Company’s Obsessive Customer Focus philosophy and implement the same (including quality, efficient, and seamless client onboarding, quick responses to queries, and resolution of complaints)
Ensure timely communication with External Clients and Internal Stakeholders to ensure a smooth flow of data/information
Operations management (including SLA adherence and continual process improvement)
Metrics management and data capture & management (including defining metrics and analysis, reporting, and recommendation for changes)
Expanding the customer base by upselling, cross-selling & references
Understanding key customer individual needs and addressing these.
Conducting business reviews using CRM programs.
With an experience in the BFSI sector and a superior understanding of mutual funds
A quick learner with the ability to understand the overall direction and strategy
Comfortable with change, uncertainty, and ambiguity - preferably should thrive in it
Inspired by challenging goals
Great at people skills
Obsessively customer focused; great at relationship building
Comfortable in a remote working environment and with a distributed team
Strongly data orientated



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