
Branch Operations Executive
3 days ago
**Job Description
**A.**
**Position Overview**
**Position Title**
Executive/Senior Executive
**Department**
Zone Operations
**Level/ Band**
Executive/Sr. Executives
B.
**Role Summary**
**(Please specify the few lines one the overall role expectation and delivery)**
Daily MIS supporting to the Branch for driving:
- Issuance
- S2S
- Opportunity analysis
- Coordination with AOH-TOH on a regular basis for various MIS and other requirement if any required.
- Coordination with other HO stakeholders for various MIS/Reports etc.
- Collating of issuance related feedbacks on a regular basis from the stakeholders.
- Preparing monthly dashboards/
- Preparing presentation as and when required for review purpose
**C.**
**Organizational Relationships**
**Reports to**
**Senior Manager**
**Supervises**
**Nil**
**D.**
**Job Dimensions**
**Geographic Area Covered**
Pan India
**Stakeholders Internal**
All Ops, HR,IT etc
**External**
Vendors
**E.**
**Key Result Areas**
**( In Bullet points )**
- S2S Drive : Support the Branch team with daily S2S updates
- Support the Branch with Opportunity analysis from walk in/Outcall
- Issuance Drive : Track daily BOD pending details and share the same with all stakeholders
- Collate the feedback of resolve commitments
- Share the EOD updates on NB Pending cases
- Branch Mapping & Head count: share the mapping details with allied dept on a monthly basis or as and when there is a change
- Outcall data upload in Ubona every month post coordinating with HO S2S team.
- Prepare monthly /YTD dashboards
- Surrender Retention: Provide assistance to Branches in coordination with HO BCT team if any requirement
- Any other MISC MIS requirement as required by Sr.Management
**F.**
**Competencies (** Please add relevant competencies. Competencies to be filled as per the Competency dictionary only)
- Process Orientation 2
- Customer & Consumer Engagement And Experience in a Hybrid World 2
- Effective Communication 3
- People Management 2
- Attention To Details & Solution Orientation 1
- Change Management 1
o
**G Skills Required**
**Technical**
**Behavioral **
**Essential**
**Desired**
**Interpersonal skills**
***
**Communication skills**
***
**Creative thinking skills**
- ***
**Supervising/Leadership skills**
- ***
**Teamwork Skills**
- ***
**Influencing skills**
- ***
**Relationship Building skills**
***
**Decision making skills**
**H Incumbent Characteristics**
**Essential**
**Desired**
**Qualification**
Graduation
**Experience**
2-3 Years in the area of MIS management
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