Technical Specialist, India

Job Description At Branch, we're transforming how brands and users interact across digital platforms. Our mobile marketing and deep linking solutions are trusted to deliver seamless experiences that increase ROI, decrease wasted spend, and eliminate siloed attribution. Our Branch team consists of smart, humble, and collaborative people who value ownership over all. Everything we do is centered around creating a great product, team, and company that lives and breathes our motto: Build Together, Grow Together, Win Together. As a Technical Specialist at Branch, you will work with our Account Management team to act as a trusted advisor; guiding Marketing, Product, Engineering, Business Operations, and Data teams through the Branch use-case adoption. You will develop a deep understanding of our platform, and provide hands-on technical assistance to ensure successful product adoption and long-term customer success. This position requires a strong technical background, excellent client management skills, and the ability to bridge the gap between business objectives and technical execution. If you enjoy problem-solving, technical challenges, and customer engagement, this role is a great fit for you As a Technical Specialist, You'll Get To - Act as a technical consultant and trusted advisor; driving adoption, value realization, and customer success. - Work cross-functionally with Account Management, Sales, Support, Product, and Engineering teams to drive positive customer outcomes. - Conduct technical discovery, demos, and presentations, and educate customers on best practices. - Assist customers with technical solution planning, execution, and troubleshooting of our SDK, APIs, and products. - Proactively analyze customer needs and develop creative solutions to improve product adoption. - Maintain a strong customer-first mindset, ensuring excellent communication and expectation management. You'll Be a Good Fit If You Have - 5+ years of experience in a technical customer-facing role (e.g., Technical Account Manager, Solutions Engineer, Sales Engineer, or Software Consultant). - Mobile development experience with iOS (Swift/Objective-C) and/or Android (Java/Kotlin) and third-party SDKs. - Web development experience using JavaScript, HTML, CSS. - Familiarity with REST APIs and data analytics tools (SQL, Google Analytics, Adobe Analytics). - Experience working with debugging and troubleshooting tools like Charles Proxy, Chrome Developer Tools, Command Line Interface. - Ability to translate technical capabilities into business value propositions for both technical and non-technical audiences. - Strong ability to multi-task and drive outcomes in a fast-paced environment. - Excellent written and verbal communication skills and a proactive approach to problem-solving. - Intermediate to advanced presentation skills with the ability to develop compelling slide decks and deliver confident, value-driven messages to customers. - A self-starter mindset with a passion for learning and adapting to new technologies. This role will be based at our Bengaluru, KA office and follows a Hybrid schedule that will be aligned with our Return to Office guidelines. This role does not qualify for visa sponsorship. The salary range provided represents base compensation and does not include potential equity, which is available for qualifying positions. At Branch, we are committed to the well-being of our team by offering a comprehensive benefits package. From health and wellness programs to paid time off and retirement planning options, we provide a range of benefits for qualified employees. For detailed information on the benefits specific to your position, please consult with your recruiter. Branch is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. If you think you'd be a good fit for this role, we'd love for you to apply At Branch, we strive to create an inclusive culture that encourages people from all walks of life to bring their unique, diverse perspectives to work. We aim every day to build an environment that empowers us all to do the best work of our careers, and we can't wait to show you what we have to offer A Little Bit About Us Branch is the leading provider of engagement and performance mobile SaaS solutions for growth-focused teams, trusted to maximize the value of their evolving digital strategies. The Branch platform provides a seamless experience across paid and organic, on all channels and platforms, online and offline, to eliminate friction and drive valuable action at the moments of highest intent. With Branch, businesses gain accurate mobile measurement and insights into user interactions, enabling them to drive conversions, engagement, and more intelligent marketing spend. Branch is an award-winning employer headquartered in Mountain View, CA. World-class brands like Instacart, Western Union, NBCUniversal, Zocdoc and Sephora acquire users, retain customers and drive more conversions with Branch. Candidate Privacy Information For more information on the data that Branch will collect through your application, and how we use, share, delete, and retain that information as part of our recruitment and employment efforts, please see our HR Privacy Policy.