IT Support

2 days ago

Gurugram Haryana, India Virtusa Full time

IT helpdesk

Primary Skills: Technical Support
- Citrix, MS Outlook, Zoom, Intune, SCCM, Office 365, Internet, Intranet (Minimum 2 years hands on).

Key Responsibilities:
Demonstrate business awareness and a client-focused approach, communicating effectively with excellent written and verbal skills, with attention to detail.
Exhibit flexibility in working hours during peak periods and efficiently re-prioritise and organise tasks.

Experience and Qualifications Required:
Possess 2-3 years of IT experience with proven technical support skills, demonstrating expertise in desktop environments and troubleshooting Windows 11 and macOS issues.
Have hands-on experience with infrastructure technologies such as Intune, SCCM, Citrix XenDesktop, and Office 365, along with a solid understanding of Windows group policies.
Skilled in troubleshooting Internet, Intranet, VPN, MS Outlook, and other Office utilities, supported by robust knowledge of TCP/IP, WAN/LAN, and voice/network architectures.
Familiar with Polycom video conferencing devices, and Zoom administration, holding industry-recognised qualifications like MCP, MCSE, and CCNA as advantageous credentials.
ITIL certification is desirable alongside a sound understanding of structured change management processes

**About Virtusa**

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.

Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.

Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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