Quality Assurance Executive

11 hours ago


Bengaluru Karnataka, India Zoomcar Full time

About the Role: Zoomcar is seeking a detail-oriented and dedicated Quality Assurance

and other communication channels to ensure the highest quality of service is delivered to our

guests and hosts. This role is crucial in maintaining our commitment to exceptional customer

experience.

Key Responsibilities:

- Monitor and evaluate customer support and host success interactions across various
- Provide constructive feedback and actionable insights to team members to improve

performance and service quality.
- Collaborate with Product and Tech teams to identify trends and areas for improvement in

customer and host interactions.
- Ensure compliance with company policies and procedures in all communications.
- Assist in the development and refinement of quality assurance processes and standards.

Qualifications:

- Minimum of 2 years of experience as a Quality Assurance Specialist or in a similar role.
- Excellent communication skills, both written and verbal.
- Strong analytical skills with the ability to identify trends and suggest improvements.
- Ability to provide clear, concise feedback constructively.
- Knowledge of South Indian regional languages (such as Tamil, Telugu, Kannada, or

Malayalam) is a plus.

Pay: ₹25,000.00 - ₹35,000.00 per month

Schedule:

- Day shift

**Experience**:

- Quality assurance: 2 years (required)
- Customer support: 2 years (required)

Work Location: In person



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