Teleperformance

3 days ago


Egmore Chennai Tamil Nadu, India Deforay technology Full time

Problem-Solving: Identify customer needs, provide solutions, and ensure their issues are resolved in a timely manner.
- Communication: Maintain a positive and empathetic attitude, communicate clearly, and coordinate with colleagues as needed.
- Product Knowledge: Develop a thorough understanding of products and services to effectively answer questions.
- For more advanced roles (e.g., Team Leader, Quality Analyst)
- Team Management: Supervise and lead a team of representatives, conduct performance reviews, and provide coaching.
- Quality Assurance: Monitor calls, provide feedback to agents on their performance, and ensure compliance with quality guidelines.
- Performance Improvement: Analyze performance data, participate in improvement initiatives, and report on team and individual performance.
- Process Adherence: Ensure the team follows company guidelines and procedures, which may include COPC and ISO standards.

**Job Types**: Full-time, Fresher

Pay: ₹155,966.48 - ₹1,031,103.58 per year

**Benefits**:

- Food provided

Work Location: In person


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