Female Customer Care Executive

2 weeks ago

Malappuram, India House Of Gateway LLP Full time

**Key Responsibilities**:

- Handle customer complaints and resolve issues promptly and effectively, striving to achieve customer satisfaction.
- Act as a brand ambassador, maintaining a positive and professional demeanor in all customer interactions.
- Build strong customer relationships through active listening, empathy, and personalized assistance.
- Provide product information, troubleshoot technical issues, and guide customers through the purchasing process.
- Collaborate with cross-functional teams to escalate and resolve complex customer queries or complaints.
- Ensure accurate and thorough documentation of customer interactions and issue resolutions in the CRM system.
- Identify opportunities for process improvements and contribute to enhancing the overall customer experience.
- Stay up to date with product knowledge, policies, and procedures to provide accurate and informed assistance to customers.
- Meet or exceed individual and team performance targets, including response time, resolution rate, and customer satisfaction metrics.
- Continuously strive to exceed customer expectations and deliver a memorable customer service experience.

**Qualifications**:

- High school diploma or equivalent; additional education or certification in customer service is a plus.
- Proven experience in a customer care role, preferably in an ecommerce or retail environment.
- Excellent communication skills, both verbal and written, with the ability to effectively communicate with customers and colleagues.
- Strong problem-solving and decision-making skills, with the ability to think quickly and provide creative solutions.
- Empathetic and patient approach when dealing with customer inquiries and complaints.
- Ability to handle multiple tasks simultaneously and prioritize effectively in a fast-paced environment.
- Proficient in using customer service software, CRM systems, and other relevant tools.
- Familiarity with ecommerce platforms and processes is preferred.
- Positive attitude, adaptability, and willingness to go the extra mile to ensure customer satisfaction.
- Fluency in additional languages is a plus, especially if catering to a diverse customer base.

**Job Types**: Full-time, Permanent

**Salary**: ₹13,000.00 - ₹17,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Internet reimbursement

Supplemental pay types:

- Overtime pay
- Performance bonus
- Quarterly bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- Hindi (required)
- English (required)

Work Location: In person

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