Customer Service Representative

3 days ago

Andheri Mumbai Maharashtra, India Maverick Dreams Full time

Answer Inbound Call/chats/E-mail or make outbound calls professionally to provide information about products and services
- Answer inbound calls and greet customers with energy and enthusiasm.
- Place outbound calls and communicate with energy and enthusiasm to customers.
- Build lasting relationships with clients, customers, and other team members based on trust and reliability.
- Listen and respond to the customer's needs and concerns
- Handle returns or complaints
- Cold calling to arrange meetings with potential customers to prospect for new business
- Conducting promotional activities/micro marketing activities to generate customer information and follow up on such leads
- Strive for first call resolution and take true ownership of customer needs and issues.
- Communicate and follow instructions for one call customer resolution.
- Drive sales from current list of customers
- Develop a rapport with clients to know of upcoming opportunities
- Manage Key accounts for the company and mine them for greater share of spends

**Requirements**:

- Any person either a BMS/ BCom degree must be self-motivated, driven and with good academic records.
- Excellent verbal and written communication skills; the ability to call, connect, and interact with potential customers
- Skill(s) required: MS-Office, MS-PowerPoint, MS-Excel and English Proficiency (Spoken) and English Proficiency (Written)
- Able to professionally and confidently communicate with C-Level Executives
- Some cold calling experience; sales experience, or related sales experience; knowledge of sales process from initiation to close
- Ability to work independently or as an active member of a team
- The ability to handle pressure and meet deadlines
- Excellent time management
- Industry: Retail or any other related to our business or lifestyle products
- A decent understanding of Pop-Culture Characters

**Job Types**: Full-time, Part-time

**Salary**: ₹12,000.00 - ₹20,000.00 per month

**Benefits**:

- Flexible schedule

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Andheri east mumbai, Mumbai - 400059, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (required)

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