Counselor/ Telecaller

2 weeks ago

Kochi Kerala, India Future Optima IT Solutions Full time

We are looking for an enthusiastic and engaged telecaller to boost our sales by reaching out to our current and potential clients. For this, you need to obtain the list of individual information and source the data for additional members from the targeted audience.

To be a successful telecaller, you need to have the capability to convince even the toughest of individuals to purchase our services. Even they need to suggest ways in which client feedback can be utilized to improve the services.

Telecaller Role and Responsibility
- Knowing all the details of the product or service offerings.
- Regularly updating and obtaining the lists of individual contact details.
- Meet and exceed sales target set by the organization.
- Stay updated with market trends to better serve customers.
- Identify customer needs and provide solutions through the company’s products and services
- Build and maintain positive relationships with future prospects.
- Bringing clarification to the progress and performance-related expectations by conducting regular meetings.
- Conducting each function with the utmost respect, regardless of the behavior of the other.
- Keep record of every customer interaction and sales activities.

Telecaller Requirements
- Graduation or equivalent
- Priorly experience working as a telecaller or in a similar role
- Having done a sales-related training program
- Knowledgeable with computers
- Having exposure to cultural norms and diverse viewpoints
- Ability to change the communication style on unusual events
- Excellent interpersonal, research, and record-keeping skills
- Having the capability to receive critics without internalizing them

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹240,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement
- Paid time off

**Education**:

- Bachelor's (preferred)

**Experience**:

- Telemarketing: 2 years (required)

**Language**:

- Malayalam (preferred)
- English (preferred)

Work Location: In person

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