Telecaller

Job Role: Telecaller / Sales Executive in an Overseas Education Consulting Company

**Responsibilities**:
1. Lead Generation and Conversion:

- Make outbound calls to prospective students and parents to generate leads and inquiries.
- Provide information about study abroad programs, services offered, and consultancy benefits.
- Convert leads into appointments or consultations for educational counselors.

2. Client Interaction and Follow-Up:

- Build rapport with potential clients, address their queries, and provide accurate information.
- Maintain a database of prospective students and update client interactions regularly.

3. Sales and Enrollment:

- Pitch consultancy services and educational programs to prospective clients.
- Explain service packages, fees, and payment plans to interested clients.
- Close sales deals and enroll students in consultancy services or educational programs.

4. Relationship Management:

- Cultivate strong relationships with clients to enhance client retention and satisfaction.
- Provide ongoing support and assistance to clients throughout the enrollment process.
- Address client concerns and escalate issues to senior management when necessary.

5. Reporting and Data Management:

- Prepare daily, weekly, and monthly reports on sales activities, leads generated, and conversions.
- Maintain accurate records of sales and client interactions in CRM (Customer Relationship Management) software.
- Analyze sales metrics to identify trends, assess performance, and optimize sales strategies.

Skills Required:

- Communication Skills: Clear and effective communication to engage with prospective clients and convey information persuasively.
- Sales Skills: Ability to pitch services, handle objections, negotiate terms, and close sales deals.
- Customer Service Orientation: Focus on providing excellent customer service and building long-term client relationships.
- Persistence and Resilience: Motivation to achieve sales targets, handle rejection, and persist in follow-up efforts.
- Organizational Skills: Ability to manage time effectively, prioritize tasks, and meet deadlines in a fast-paced environment.
- Adaptability: Flexibility to adapt to changing sales strategies, client needs, and market conditions.

Work Experience:

- Experience in Sales: Previous experience in telesales, outbound calling, or customer service roles with a sales component is beneficial.
- Experience in Education Sector: Familiarity with education consulting or related fields can be advantageous, though not always required.

Education Qualifications:

- Bachelor’s Degree: Typically in any field, though a background in Sales, Marketing, Communication, or Education can be beneficial.
- Certifications: Sales or telesales certifications may enhance credibility and skills in sales techniques and customer interaction.

Conclusion:
A Tele caller or Sales Executive in an overseas education consulting company plays a crucial role in generating leads, converting inquiries into sales, and supporting the enrollment process for students seeking educational opportunities abroad. Strong communication, sales acumen, customer service skills, and the ability to work in a target-driven environment are essential for success in this role. While prior experience in sales or customer service is valuable, a proactive attitude, persistence, and the ability to learn about educational programs and consultancy services are equally important for effective performance in this position.

Pay: ₹8,086.00 - ₹23,978.94 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Work Location: In person