Customer Success Associate Kochi, Trivandrum

2 weeks ago

Kochi, India Dozee - Turtle Shell Technologies Pvt. Ltd. Full time

Job Description for the position of **Customer Success Associate - Field**:

- **Don’t like boring projects? Join us to save lives

**Who are we?**

Founded in 2015, with a vision to “Impact lives enabling a connected world”, Dozee is a pioneer in the field of contactless, continuous, remote patient monitoring. Dozee automates the monitoring of vitals in non-ICU beds like HDUs, Step-down ICUs and wards. Dozee has made healthcare as easy as sleeping on the bed by making healthcare more accessible and actionable. It is India's only contactless health monitor that silently tracks your heart, respiration, sleep patterns, stress levels, cardiac contractions, apnea and more while you sleep. Its AI algorithms enable early detection of any health deterioration, to save lives in time.

Co-founded by Mudit Dandwate (IIT Bombay) and Gaurav Parchani (IIT Indore) in 2015, Dozee makes use of AI-powered ballistocardiography (BCG) to capture vibrations from the human body and translate it into insightful vital biomarkers. It monitors vital parameters such as Heart
Rate(HR), Respiration Rate(RR), Blood Pressure, Heart Rate Variability, Sleep and Sleep Apnea; accuracy for HR and RR is 98.4%.

Dozee aims to provide Connected Health in Every Bed with continuous monitoring of vitals,
Early Warning System and patient triaging. Dozee has upgraded over 7500 beds in 300+ hospitals across India monitoring 125K+ patients and saving 200K+ nursing hours. Dozee follows global standards in patient safety, data privacy and cloud security with IEC 60601-1/1-2, ISO 13485:2016 and ISO 27001:2013.

We are a strong team of 300+ members who are enabling us to rapidly grow PAN India in over 40+ states, across 300+ hospitals. Know more about us here. (For more information, you may check, Rest Assured, BBC & Forbes India)

**What will your roles and responsibilities be?**
- Visit hospitals and patient’s homes to setup devices
- Conduct site recce and inform about device requirements to remote team
- Train nurses, doctors, patients on Dozee and the patient monitoring dashboard
- Coordinate with remote team and inform about activities conducted during the visit
- Build and manage relationship with nurses, doctors etc

**What are the key requirements for the role?**
- Executive should be hard-working and sincere, should be okay to travel long distances
- Executive needs to have a 2-wheeler and a smartphone of their own
- Should have good communication skills, and command over local language
- Prior field experience is a plus
- Prior experience of working with nurses/doctors is preferred

**Additional good-to-have(s)**
- If you have experience in the hospital/ healthcare segment
- If you have experience in working with startups

**What makes us culturally unique?**
- We Trust our people like you trust a doctor with your health.
- We Care for our people like a conductor does for his symphony.
- We appreciate Simplicity like you love your mom's food.
- We breathe Innovation that breaks barriers and notions.

**Salary**: ₹25,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Kochi, Kerala: Reliably commute or willing to relocate with an employer-provided relocation package (required)

Work Location: One location

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