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Account Director

2 weeks ago

Bengaluru, Karnataka, India Shipsy Full time
Company Description:

- Shipsy is a Global SaaS company focused on the Logistics tech space. Logistics is a multi trillion dollar industry, but still largely run in a manual manner. At Shipsy, our technology platform helps Retailers, Logistics and Manufacturing companies get end to end visibility of their shipments, reduce logistics costs and enhance customer experience.

- Our customers span across Middle East, India and South East Asia and include enterprises like Reliance (their entire Retail operations, exports and imports runs on Shipsy), Domino's, Gulf Marketing Group, UPS Gulf, DTDC Express, Zepto, Burger King, Landmark Group - Homecentre, More Retail and many more. We process over 3 million shipments a day and about 10% of India's container trade is tracked on our platform.

- We are backed by Global investors such as Peak XV Partner, Infoedge, A91 partners and have raised ~$35mn till date. We are over a 280+ member team now, with offices across Gurgaon (HO), Mumbai, Bangalore and Dubai.

- Our team is composed of excellent individuals from top institutes across the country like IITs, IIITs, NITs with experience in Big Data, Software Architecture, ML, AI, Robotics, Blockchain. In combination, we have previously worked at Samsung Korea, MIT Media Labs, CMU Robotics, Deutsche Bank, Morgan Stanley, Samsung Research, GE Research, Qualcomm Research, etc. and have also been entrepreneurs. We have numerous research publications and patents. The core team has computer scientists, electrical engineers from IIT Delhi and Madras, and this core tech focus would contribute tremendously to your learning.

- We also have some word class employee benefits such as the scholarship program and more that will further enhance your learning. We serve clients from across various industries and geographies, and pride in having a young, energetic, diverse team. An exciting, results-driven, growth-oriented role with an opportunity to guide our fastest-growing product to the next Level.

Job Description: Account Director

- As a platform company powering businesses across multiple geographies, Shipsy processes millions of transactions per day and supports their operations with our platform, APIs, runs marketplace and more.

- You would be the owner of growing this relationship with identified accounts to a larger scale in terms of Customer NPS, Revenue & Business Success Metrics.

- This would involve being a thought leader & problem solver for the customer.

- And building strategy, coordinating with the product team as well as cross-functional teams to drive the projects centrally. You'll work directly with the leaders to solve business critical problems and be part of a group responsible for driving Shipsy's growth exponentially.

Key Responsibilities and Accountabilities:

- Working closely to land new opportunities with large global customers and build new relationships with their CXOs.

- Achieve revenue related outcomes either through landing new opportunities or growing existing key accounts.

- Build thought leadership by bringing in depth from an industry, product and customer context standpoint.

- Bring back critical inputs to the product team that can contribute to the product roadmap to ensure we are constantly innovating in line with what our customers are asking for.

- Understand industry trends that could also contribute to the long term product roadmap of the Shipsy product suite.

- Drive the P&L of all existing critical accounts.

- Manage a portfolio of accounts, and establish productive, professional, and profitable relationships with key personnel and CXOs in all large accounts.

- Identify and implement the processes, tools, resources, and data needed to drive the projects with defined KPIs and metrics.

- Continually innovate, develop and suggest enhancements to the client management function such as new methods of analysis or other techniques.

- Proactively lead a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three-year period.

- Manage schedules with project resources and risk trackers within the time framework.

- Support clients through the implementation process by applying strong problem-solving, troubleshooting, and data management skills.

Role Requirements:

- Good first principle thinker.

- Excellent analytical skills to break down and solve complex problems.

- Ability to collaborate cross-functionally.

- BTech from a Tier 1 School.