Associate Manager/ Deputy Manager

4 days ago


Noida, Uttar Pradesh, India HCLTech Full time
Total Experience: 2- 8 years
Location: India (preferably Noida, Bangalore, Chennai and other cities could be considered)
Notice Period: Days
Position: Associate Manager/Deputy Manager - Next Gen ASM

As an Associate/Deputy Manager in the AI-Led Managed Services team, you will be pivotal in shaping innovative ASM solutions and propositions to address the evolving needs of our clients. You will actively support proactive client engagements and manage RFP/RFI processes. Collaborating closely with Vertical sales, GTM, Solution Architects and delivery teams, you will analyze client requirements, leverage data insights, and craft customized ASM solutions to drive business growth and secure new opportunities.

Key Responsibilities:
Analyze data to help build optimized ASM solutions to enhance service delivery and customer satisfaction.
Develop winning RFPs/RFIs strategy and technical solution approaches that address ASM business needs and technical challenges.
Identify opportunities for new ASM solutions and propositions and lead their value proposition development.
Take a pragmatic approach to using GenAI and Machine Learning potential to solve ASM business problems.
Take an industry view to link business value stream to common IT Operations to bring about transformation operating model.
Conduct market research and competitive analysis to inform strategic decisions related to ASM.
Monitor industry trends and best practices in ASM to ensure our solutions remain cutting-edge.
Support the sales team during the bidding process by providing technical insights, solution feasibility, and cost estimation for ASM projects.
Stay updated on industry trends and ASM best practices to ensure innovative and competitive solution offerings.
Develop standards and processes to optimize the ways of working in ASM.

Qualifications:
Bachelor's degree in computer science, Information Technology, or related field; advanced degree preferred.
2 to 6 years of experience in ASM solutioning, presales, Ticket data analysis or related roles.
Strong understanding of ITIL processes and ASM methodologies.
Excellent communication and presentation skills with the ability to engage with senior client stakeholders.
Proficiency in tools like Excel, PowerPoint, and any relevant presales automation tools.
Knowledge of the latest trends in cloud, DevOps, and automation in the context of ASM.
Ability to work in a fast-paced, high-pressure environment with a focus on achieving results.


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