Deputy Manager
2 weeks ago
Sinch is a global leader in the growing market for Communication Platforms as a Service CPaaS and mobile customer engagement We are specialists in allowing businesses to reach everyone on the planet in seconds or less through mobile messaging email voice and video We reach every phone on earth From the lifechanging to the time-saving we re helping our customers to interact with people like never before For you that means working in an environment that offers an incredible variety of exciting challenges and the chance to impact how billions of people engage with their favourite brands The dream of personalizing content to all 15 billion phones on the planet is no fairy tale More than 150 000 businesses including many of the world s largest companies and mobile operators use Sinch s advanced technology platform to engage with their customers Moreover Sinch has been profitable and fast-growing since its foundation Sinch s core values are Make it Happen Dream Big Keep it Simple and Win Together These values describe how our global organization works and inspire every of our more than 5 000 employees across 60 different countries The essence of the role Deputy Manager - Customer SupportAs our new ROLE you should have Eagerness and ability to understand client needs and modify customer handling process in order to improve CSAT for clients Proven capability to provide regular updates to all the stakeholders A key measurement will be customer s requirement understanding and problem solving L1 Support Act as single point of technical contact who can address technical queries and suggest best practices and coordination of issue management and problem resolution Work closely with L2 team to understand and close issues cases requirements Good communication skills along with technical understanding of CRMs Ticketing Management tools Fair knowledge of the basic hygiene practices followed in Customer Support Experience over Automated Build Tool Configuration Management Should have capability to handle a team Roster Management Skills Experience In order to contribute to this role you should have B Tech B E degree with 5 years of experience in customer support RCA Management capabilities Strong troubleshooting Skills Flexible to work in rotational shifts Exposure of AWS Understanding of Ticketing Tools Expertise in MS Office and other related tools for task management Personal Skills Strong communication skills both verbal and written Strong interpersonal skills to build relationships Must be confident and assertive Good collaboration skills to effectively manage internal and external stakeholders Ability to remain calm under pressure Comfortable with work from office model Big plus Relevant work experience of customer support in CPAAS Familiarity within the Telecom business domain Being you at Sinch We re a worldwide group of people committed to diversity We re working to offer an increasingly inclusive workplace wherever you are No matter who you are you ll be able to explore new career and growth options - sharing your voice building your path and making it happen with us We re proud to be an equal opportunity employer and all qualified applicants will be considered to join our team regardless of race colour religion gender identity or expression sexual orientation pregnancy disability age veteran status and more Your life at Sinch Being a Sincher is all about learning and being in pursuit of new challenges Working in the offices at home or in a hybrid model that means celebrating change and the unknown rolling up your sleeves and seeing what impact you can have on the world The only way is up and you ll be reaching for the opportunities that match where you want to take your career It s closer than you think Our expert teams are built from some of the most experienced in the industry We employ people from all over the world from all walks of life and from all backgrounds We work together feeding on our diversity to make us stronger and we encourage each other to be the best we can be Innovation drives us and we challenge ourselves every day Are you ready Join us on our journey Know more about us Benefits Health Insurance Benefits Accidental Coverage Term Plan Benefit Training Development Flexible working environment Sinch
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Deputy Manager
3 weeks ago
Noida, Uttar Pradesh, India ICCS Full timePosition: Deputy Manager - Operations Location: Mumbai Experience: 5-7 Years Notice Period: Immediate - 15 Days Job Description: Manage team of should have handle span > 200 for day to day operations. Willing to take escalations calls and has the passion to interact with difficult customers to improve Customer experience and PPBL Brand...
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Deputy Manager/Manager- EPR Credit Sales
4 weeks ago
Noida, Uttar Pradesh, India CorpBiz Full timeHiring: Deputy Manager/Manager – EPR (Extended Producer Responsibility) Credit Sales Corpbiz Pvt. Ltd. is seeking an experienced Deputy Manager/Manager – EPR Credit Sales to join their team in Noida, Sector 60. This role involves developing business in EPR credit trading and compliance. Key Responsibilities: Develop business in EPR (Extended Producer...
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Deputy Manager
4 weeks ago
Noida, Uttar Pradesh, India Birlasoft Full timeAbout Birlasoft:Birlasoft, a powerhouse where domain expertise, enterprise solutions, and digital technologies converge to redefine business processes. We take pride in our consultative and design thinking approach, driving societal progress by enabling our customers to run businesses with unmatched efficiency and innovation. As part of the CK Birla Group, a...
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Deputy manager
2 weeks ago
Noida, Uttar Pradesh, India Tapcrunch Full timeCompany OverviewTapcrunch is an intelligence-driven recommendation platform specializing in delivering user engagements across various touchpoints on mobile devices. Our data-led algorithms help recommend relevant brands to potential consumers during their online journey. For more information, visit us at www.tapcrunch.co.Job OverviewWe are seeking a Deputy...
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Deputy manager
2 weeks ago
Noida, Uttar Pradesh, India Tapcrunch Full timeJob DescriptionCompany OverviewTapcrunch is an intelligence-driven recommendation platform specializing in delivering user engagements across various touchpoints on mobile devices. Our data-led algorithms help recommend relevant brands to potential consumers during their online journey. For more information, visit us at www.tapcrunch.co.Job OverviewWe are...
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Deputy Manager Insurance
2 weeks ago
Noida, Uttar Pradesh, India HCLTech Full timeCompany Overview: HCLTech is a global technology company with over 224,700 employees across 60+ countries. We deliver industry-leading capabilities in digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products. We work with clients across major verticals, including Financial Services, Manufacturing, Life Sciences...
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Noida, Uttar Pradesh, India Sainik Industries Pvt Ltd (Getsun Power) Full timeCompany DescriptionSainik Industries Private Limited (Getsun power) is a lithium ion Industrial Battery Manufacturing company based in Noida sec 83. We are majorly targeting on telecom sector for Providing Lithium Ion based Battery Solutions, B2B segment to provide Energy Storage Solutions, Solar applications and Automobile Batteries.Role DescriptionThis is...
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Noida, Uttar Pradesh, India Sainik Industries Pvt Ltd (Getsun Power) Full timeCompany DescriptionSainik Industries Private Limited (Getsun power) is a lithium ion Industrial Battery Manufacturing company based in Noida sec 83. We are majorly targeting on telecom sector for Providing Lithium Ion based Battery Solutions, B2B segment to provide Energy Storage Solutions, Solar applications and Automobile Batteries.Role DescriptionThis is...
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Deputy Manager Insurance
2 weeks ago
Noida, Uttar Pradesh, India HCLTech Full timeCompany Overview: HCLTech is a global technology company with over 224,700 employees across 60+ countries. We deliver industry-leading capabilities in digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products. We work with clients across major verticals, including Financial Services, Manufacturing, Life Sciences...
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Deputy Manager Insurance
2 weeks ago
Noida, Uttar Pradesh, India HCLTech Full timeCompany Overview:HCLTech is a global technology company with over 224,700 employees across 60+ countries. We deliver industry-leading capabilities in digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products. We work with clients across major verticals, including Financial Services, Manufacturing, Life Sciences and...
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Deputy Manager
2 days ago
Noida, Uttar Pradesh, India Tapcrunch Full timeJob DescriptionTapcrunch is a pioneering company in the field of intelligence-driven recommendation platforms. Our mission is to deliver exceptional user experiences across various touchpoints on mobile devices.We are currently looking for a Deputy Manager for Media Buying to join our dynamic team. As a key member of our team, you will be responsible for...
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Noida, Uttar Pradesh, India Sainik Industries Pvt Ltd (Getsun Power) Full timeCompany DescriptionSainik Industries Private Limited (Getsun power) is a lithium ion Industrial Battery Manufacturing company based in Noida sec 83. We are majorly targeting on telecom sector for Providing Lithium Ion based Battery Solutions, B2B segment to provide Energy Storage Solutions, Solar applications and Automobile Batteries.Role DescriptionThis is...
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Noida, Uttar Pradesh, India VEGA Full timeDeputy Manager - Digital (Amazon Marketing Services)About VEGA:- We at VEGA are dedicated to promoting a culture of grooming and styling through our innovative At-Home head-to-toe styling and grooming solutions.- Our diversified DIY portfolio empowers consumers to express their unique style and embrace freedom of expression.- Explore our brand voice,...
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Noida, Uttar Pradesh, India VEGA Full timeDeputy Manager - Digital (Amazon Marketing Services)About VEGA:- We at VEGA are dedicated to promoting a culture of grooming and styling through our innovative At-Home head-to-toe styling and grooming solutions.- Our diversified DIY portfolio empowers consumers to express their unique style and embrace freedom of expression.- Explore our brand voice,...
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Deputy Manager
2 weeks ago
Noida, Uttar Pradesh, India HCLTech Full timePlease share resumes to shine.albert@hcltech.com *Immediate joiners would be preferred with short notice period. * About the Compan y: HCLTech is a global technology company, home to more than 219,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of...
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Deputy Manager
4 weeks ago
Noida, Uttar Pradesh, India HCLTech Full timePlease share resumes to *Immediate joiners would be preferred with short notice period. *About the Company:HCLTech is a global technology company, home to more than 219,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products....
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Deputy Manager
4 weeks ago
Noida, Uttar Pradesh, India HCLTech Full timePlease share resumes to shine.albert@hcltech.com*Immediate joiners would be preferred with short notice period. *About the Company:HCLTech is a global technology company, home to more than 219,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology...
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Deputy Manager-Regulatory Affairs
2 weeks ago
Noida, Uttar Pradesh, India Jubilant Ingrevia Limited Full timeOrganization : - Jubilant Ingrevia Limited Designation & Level: - Deputy Manager (L2) Location : - Greater Noida Direct Reports : - IC role Qualification: Master's degree in Toxicology, Pharmacology, Biochemistry, Chemistry or other life science. Experience Range: 10-12 years Job Context: To maintain compliance scheme for both Domestic & International...
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Noida, Uttar Pradesh, India Sainik Industries Pvt Ltd (Getsun Power) Full timeCompany Description Sainik Industries Private Limited (Getsun power) is a lithium ion Industrial Battery Manufacturing company based in Noida sec 83. We are majorly targeting on telecom sector for Providing Lithium Ion based Battery Solutions, B2B segment to provide Energy Storage Solutions, Solar applications and Automobile Batteries. Role Description We...
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Deputy Project Director
3 weeks ago
Noida, Uttar Pradesh, India Scalene Works Full timeKey responsibilities:It is mandatory to have a REAL ESTATE experienceThe incumbent will be responsible for overall profitability, construction milestones, customer management & NPS, and quality of the project. The Deputy Project director would be required to manage a cross-functional team &must be well versed with the overall value chain in the Real Estate...
