Technical Support Engineer

2 days ago


Thiruvananthapuram, Kerala, India CONNECTING 2 WORK Full time

Job Description

Job Description:

Day-to-day management and administration of the G Suite platformProvide support for Google Apps suite including applications like GADS, GASMO, SSO, SitesDevelopment of Google-based tools, such as forms, sites and document librariesEnsuring accurate and timely resolution for assigned issuesProviding front line end user support for multiple clientsNoticing trends and devising long term solutions to recurring problemsEscalate issues as needed

Preferred Skills:

Experience level 2-5 yearsExcellent verbal communication in EnglishMandatory experienceTechnical support handling US clients over the phoneShould have done the first level of phone support in their current role.Technical skillsCandidates should have application support experience – role is L2 / Tier 2 support.Candidates should have worked in either Office 365/G-Suite support.Performed trouble shooting over the phone while in remote session with clients.Experience in Power Shell/LinuxDesirable – G Suite /Google Cloud platform support experience.Knowledge in any cloud platform, preferably Google cloudShould have worked in a system with good process environment – ticketing system, escalation path, with daily/weekly reporting.Get Google certified in 3 months.Should be ready to work in US business hours.Location – Trivandrum (Technopark)Availability – Should be ready to join before September 30th.

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