Desktop Technical Support Specialist

21 hours ago

Thiruvananthapuram, Kerala, India beBeeSupport Full time ₹ 60,00,000 - ₹ 1,20,00,000
About the Role

We're looking for an experienced Desktop Support Engineer to join our team.

The successful candidate will provide round-the-clock technical support for desktops, laptops, and peripherals.

  • Monitor and respond to incidents via ticketing system within SLA timelines.
  • Perform remote troubleshooting and escalate unresolved issues.
  • Support users across different time zones and ensure minimal downtime.
Key Responsibilities
  • Maintain logs of shift activities and handover reports for continuity.
  • Collaborate with global IT teams for coordinated support.
  • Troubleshoot hardware and software issues both onsite and remotely.
  • Install, configure, and upgrade operating systems and applications.
  • Respond to user tickets and resolve issues related to Windows, Mac, or Linux environments.
  • Maintain logs of support requests, resolutions, and system updates.
  • Assist in setting up new systems and user accounts.
Requirements
  • 3+ years of experience in desktop support engineering.
  • Rotational 24/7 support including night shifts, weekends, and public holidays.
  • Flexibility to work in three shifts: Morning, Evening, and Night.

This is a challenging role that requires strong technical skills and excellent communication abilities. If you're passionate about delivering exceptional customer service and are comfortable working in a fast-paced environment, we'd love to hear from you.

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