Account Coordinator

2 days ago

Bengaluru, India HireRight Full time

Overview The Account Coordinator will ensure response and resolution of numerous customer issues to achieve the highest level of satisfaction and product understanding for HireRight's largest clients. The role requires interaction with various customer contacts to facilitate problem resolution and escalate issues to appropriate personnel within HireRight. The Account Coordinator works with the HireRight Team to proactively monitor issues and improve HireRight product/service delivery prior to customer impact. Responsibilities Ensure a prompt and accurate response to client-specific issues, including:Monitor all inbound CS inquiries (domestic and international, where applicable)Monitor all HTS activitiesMonitor every issue submitted to Product/Development and ensure committed resolution timelines are deliveredMonitor invoice-related changes or issuesMonitor of domestic and International searches and expedite background screening report delaysMonitor operational guidelines to ensure background reports are being processed in accordance to those guidelinesEnsure additional information/documentation submitted by the client or client’s applicant is updated to the report in a timely manner and ensure report notes are updated with current and accurate detail noting receipt of informationServe as a liaison between HireRight and customer on problems or issues that ariseMonitor product performance via capturing data on reported issuesReport data trends proactively to AM and Operations personnelDevelop/maintain long-term business partnerships with clientsTravel may be required (5%) to attend periodic business reviews, as neededOther duties, as assigned Qualifications Experience required:5 years Client / Customer Service3 Years in Background ScreeningUnderstands Fair Credit Reporting Act (FCRA)Project Planning preferredAccount Specialist skills plus:Delegation and the ability to influence othersGenerate Reports via Excel, via Business Objects if considered a plusProfessional Presence; Ability to work with people in multiple roles in a firmIntermediate skills with Microsoft PowerPoint preferredExperience with Microsoft Project a plusKnowledge & SkillEntry level for more complex support and administrative functions.Applies generally straightforward methods or procedures.Requires good knowledge, experience, and skill of standardized rules, procedures or operations on a variety of activities requiring training and experience.Is expected to work through typical or moderately complex problems but may require occasional guidance or direction.May require specialized skills in administrative or technical fields What do we offer *All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.HireRight, LLC is an Equal Opportunity EmployerMinorities / Females / Veterans / DisabilitiesHireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee.

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