
Automobile Technician-Odisha
4 days ago
About Client:
Our Client is an Indian multinational ride-sharing company, It also operates in other business verticals including financial services and cloud kitchens.
Role: Automobile Technician
Roles and Responsibilities:-
1.Customer Handling
Verify the service requests made by customers & Capture VOC of the customer and update in the system
Conversational skill for telephonic as well as face to face discussion
Customer communications about repair updates
2. Diagnosis
Update the diagnosis report in the WMS (Getafix)
Perform repairs & final inspection on the vehicle if the desired repairs as per the customer Voice is performed
3. System Handling
Operate Workshop Management System (Getafix) and ensure 100 % adherence
Update operational Status and ETA on timely basis in both CRM and WMS systems
Check for scooter health in Telematics Command centre for deep diagnosis
4. Technical Repairs
Could able to repair/replace all the parts of the scooter
Ensure he/she is updated on OLA technical curricular, news bulletin on EV
5. Process and Operational
Process adherence at Experience Centre and also ensure bays are clearly marked for Vehicle/Scooters.
Invoicing and Payment Collections
Ensure bays are free from any foreign materials and fit for serviceability
6. Parts Operation
Perform GRN and maintain Inventory at Experience Centre
Ensuring Warranty part reverse logistics to the Mother workshop
7.Safety and Compliance
Use Protective Gear and proper handling of Tool Kits while repairing scooter
Ensure fire fighting equipments are in place to ensure fire handling
Requirements
Only male candidate.Min experience: min 6 months experience in an automobile industry in service sector.
Benefits
Salary: ₹23000 CTC per month including PF+ ESIC +Incentive-
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