Head - Collections Strategy (Top FS Firm)

4 days ago

Delhi Division, India Michael Page Full time
Leadership roleMeritocratic Culture

About Our Client

Our client is a Top NBFC in the Indian market

Job Description



Strategic Leadership:
Define and execute a comprehensive collection strategy to optimize recoveries while reducing overall delinquencies and defaults.Work with senior leadership to align collection strategies with business objectives, risk management policies, and customer-centric goals.Drive innovative approaches, leveraging data-driven insights, to improve collection efficiency and effectiveness.

Portfolio Management:
Analyze portfolio performance, identifying trends, potential risks, and areas for improvement.Develop and implement strategies for early-stage collections, delinquent accounts, and charged-off assets.Collaborate with credit risk, operations, and analytics teams to optimize loan recovery processes.

Operations Optimization:
Oversee day-to-day collection operations, ensuring adherence to key performance indicators (KPIs) and optimizing operational efficiency.Establish and maintain robust processes for collections across multiple channels (, tele-calling, field collections, legal, etc.).Utilize automation tools, AI, and analytics to streamline processes and enhance customer experience while managing costs effectively.

Team Management:
Lead, mentor, and manage a high-performance team of collection managers, agents, and analysts.Develop and implement training programs to build and enhance the skill sets of the team in handling challenging customer scenarios and increasing productivity.Establish a culture of performance, accountability, and continuous improvement within the collections function.

Risk and Compliance Management:
Ensure that collection practices comply with regulatory requirements and internal policies, including fair debt collection practices and customer protection laws.Regularly assess risk exposure related to collections and propose mitigation strategies.Ensure the adherence to guidelines and reporting standards for legal and customer-facing teams.

The Successful Applicant

Experience: Minimum 15+ years of experience in collections, recovery, or risk management with top-tier banks or NBFCs in India. At least 5+ years in leadership roles managing large teams and overseeing collections strategy.Domain Expertise: Deep understanding of collections in consumer, SME, and retail loan portfolios, with expertise in the risk and regulatory environment.Data Analytics & Technology: Proven track record of using data analytics, automation, and digital tools to optimize collections and recoveries. Familiarity with AI, machine learning, or predictive analytics will be a plus.Stakeholder Management: Strong interpersonal skills with the ability to influence and collaborate with senior leadership, internal teams, and external partners.Problem Solving: Excellent analytical, negotiation, and decision-making skills with the ability to handle complex collection situations effectively.Leadership & Communication: Ability to lead, motivate, and build high-performing teams. Strong verbal and written communication skills.Educational Qualifications: A Postgraduate degree in Business Administration, Finance, Risk Management, or related fields from a reputed institution.

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