Job for Service Engineer
4 days ago
JOB DETAILS
Responsible for the Installation, Maintenance and repairs of Products that have been sold. Their jobs usually involve customer service because they work on-site to solve customer problems.
Responsibilities Service engineers have to repair and service all the equipment Perform on-site troubleshooting, service and repairs Provide high level technical support to external customers at their location Provide on-site training to the customers Provide excellent customer service, listening carefully to customer concerns and addressing issues until customer is satisfied. Responds to customer complaints, evaluates and resolves problems of the customer. Diagnosing errors or technical problems and determining proper solutions Timely and professionally handle field service calls Follow all company’s procedures and protocols Co-operate with technical team and share information across the organization Build positive relationships with customers Requirements Proven experience as a Service Engineer or relevant role Ability to troubleshoot, test, repair and service technical equipment English and local language literacy Ability to work flexible shifts or to adapt to changing work schedules A degree in Electronic is the main requirement
FUNCTIONAL AREA
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