Hiring freshers for customer service voice- Kolkata

3 days ago

Kolkata, West Bengal, India 2coms Full time
Hiring freshers for Customer Support Representative at Kolkata, Salary upto
Responsibilities:
Handling incoming calls and responding to customer emails
Resolving customer complaints and issues
Assisting customers with product information and placing orders
Identifying and escalating issues to supervisors
Providing exceptional customer service and support

Requirements

Undergraduate or Graduate degree
Excellent communication skills in English
Ability to work in different time zones and flexible with shifts
Strong technical knowledge
Familiarity with customer service principles and practices
Shift: US Shift (evening & night shift)
Week Off: 2 days rotational week off. 5 Days working
6months Experience in international Voice Process can also apply. (More than 6months are not required) 

Benefits

Opportunity to move laterally within the organization, through IJP for various other roles and business units which exist.

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