Support Engineer

2 weeks ago


Surat, Gujarat, India Seven Consultancy Full time

JOB DETAILS

1) Check email for any voicemails
2) Check email for any fault enquiries

3) Respond to emails in a timely manner

4) Follow up on faults lodged in previous days by checking your tickets in Active Billing and the tickets in Aspire, Frontier, Omega,

5) Call customer with an update if no answer either leave a message or email

6) If there are no updates on faults, call carrier and follow up or follow up in the tickets

7) Respond to customers emails and enquiries

8) Send updates on recent orders (if you order services)

9) Answer calls and take messages as required or transfer to other staff members

10) Submit faults once level 1 and/or 2 troubleshooting has been done DSL, NBN and PSTN faults are the most common. Liaise with Phone techs when any phone system issues arise

FUNCTIONAL AREA
ISP Industry Recruitment Agency in Surat, ISP Industry Placement Agency in Surat, Best ISP Recruitment Agency in Surat, Top ISP Recruitment Agency in Surat, Support Engineer, Technical Support, Jobs in ISP Industry, Internet Service Provider, ISP, Error Rectification, DSL, Follow Up, Technical Support Engineer, Network Engineer, Jobs for Support Engineer, Jobs for Technical Engineer, Email Clarification, Jobs for Support Engineer in ISP Industry, Jobs for Support Enginner in Gujarat
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