Support Professional

24 hours ago

Surat, Gujarat, India beBeeTechnical Full time ₹ 10,00,000 - ₹ 15,00,000

Technical Support Engineers play a vital role in delivering exceptional customer experiences.

As a Technical Support Engineer, you will be part of a dynamic team that provides technical assistance to customers and partners worldwide.

The ideal candidate will possess strong problem-solving skills, excellent communication skills, and the ability to work in a fast-paced environment.

Responsibilities include resolving technical issues related to our software, documenting and verifying reported problems, and engaging additional resources when necessary.

Additionally, the successful candidate will have hands-on experience in technologies such as Networking, CentOs Linux, and Windows OS.

Mandatory skills include experience in at least two of the following areas: Contact Center Technologies, Application Support, Telephony, XML scripting, and Object Oriented Programming.

Desirable skills include VXML, CCML, RDBMS, Microsoft LUIS/CLU, APIs, SMS, and cloud technologies like AWS and Google Cloud.

Key Qualifications:
  • Ability to work in a technical and fast-paced environment
  • Strong problem-solving and communication skills
  • Hands-on experience in relevant technologies
  • Ability to achieve KPIs on a regular basis

Alvaria is an equal opportunity employer committed to diversity and inclusion.

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