Front Office Executive(Female)

1 week ago


Thiruvananthapuram, Kerala, India CONNECTING 2 WORK Full time

Job Description

Description:

Follow up customer calls where necessaryComplete call logs and produce call reportsAnswer calls professionallyRespond to customer inquiriesResearch required information using available resourcesHandle and resolve customer complaintsEnter customer informationIdentify and escalate priority issuesRoute calls to appropriate resourceIdentify and escalate situations requiring urgent attentionTrack and route problems and requests and document resolutionsStay current with system information, changes and updatesGreet and welcome guests as soon as they arrive at the officeDirect visitors to the appropriate person and officeAnswer, screen and forward incoming phone callsEnsure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)Provide basic and accurate information in-person and via phone/emailReceive, sort and distribute daily mail/deliveriesMaintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)Order front office supplies and keep inventory of stockUpdate calendars and schedule meetingsArrange travel and accommodations, and prepare vouchersKeep updated records of office expenses and costsPerform other clerical receptionist duties such as filing, photocopying, transcribing etc.

Preferred Skills:

Ø Computer Literacy

Ø Effective Written and Verbal Communication Skills

Ø Guest Service

Ø Able to work flexible schedule

Ø Strong Interpersonal Skills

Ø Multiple Language Knowledge

Ø Neat and Professional Appearance


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