RTR || Service delivery manager || Chennai
5 days ago
Delivery Support
Experience: 12 to 15years
Qualification– Finance and Accounting (Qualified or Semi Qualified)
Roles & Responsibilities:
Should have knowledge of Invoice processing to payment, Billing, Cash application, Collections
Working knowledge in Bookkeeping, Intercompany reconciliation, Month/quarter/yearly close activities
Coordinate with Finance and Accounting team to resolve issues.
Experience working with external auditors to provide backup information
Knowledge in VAT working and filing
Zero-surprise delivery and ensure SLAs are met as agreed for customer.
Delivery on attaining financial goals for the business.
Manage customer relationships through regular Governance.
Pro-actively identify opportunities for additional business with customer.
Timely resolution of escalations and issues raised by customers.
Drive KPI metrics with stakeholders.
Identify automation opportunities through RPA, analytics.
Identify key cost drivers and ensure they are optimized.
Work with support functions to enable administrative support to team and ensure zero downtime.
Ensure compliance & set standards/norms are adhere by team members.
Plan for resources based on volume and current available head count and allocate responsibilities.
Conduct performance appraisals for team members.
Manage attrition through skip level meetings, planning interventions, engagement calendars.
Ensure Pyramid Optimization.
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