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RTR Service delivery manager Chennai
2 weeks ago
SUMMARY
Delivery Support
Experience : 12 to 15years
Qualification Finance and Accounting (Qualified or Semi Qualified)
Roles & Responsibilities :
- Knowledge in Accounts Payable, Accounts Receivable and Record To Report (GL)
- Should have knowledge of Invoice processing to payment, Billing, Cash application, Collections
- Working knowledge in Bookkeeping, Intercompany reconciliation, Month/quarter/yearly close activities
- Coordinate with Finance and Accounting team to resolve issues.
- Experience working with external auditors to provide backup information
- Knowledge in VAT working and filing
- Zero-surprise delivery and ensure SLAs are met as agreed for customer.
- Delivery on attaining financial goals for the business.
- Manage customer relationships through regular Governance.
- Pro-actively identify opportunities for additional business with customer.
- Timely resolution of escalations and issues raised by customers.
- Drive KPI metrics with stakeholders.
- Identify automation opportunities through RPA, analytics.
- Identify key cost drivers and ensure they are optimized.
- Work with support functions to enable administrative support to team and ensure zero downtime.
- Ensure compliance & set standards/norms are adhere by team members.
- Plan for resources based on volume and current available head count and allocate responsibilities.
- Conduct performance appraisals for team members.
- Manage attrition through skip level meetings, planning interventions, engagement calendars.
- Ensure Pyramid Optimization.
