Director Technology- IT Consulting

2 weeks ago

Gurgaon, Haryana, India Michael Page Full time
Be recognised as a Senior Leader in a leading IT Services OrganizationYou'll join a high-performing business, backing talented individuals

About Our Client

The company is part of a global network of technology-enabled hubs that support business transformation through innovation, automation, and data-driven solutions. It delivers high-quality services across risk advisory, analytics, and compliance, while driving operational excellence and aligning with international standards.

Job Description

Key Responsibilities:

Leadership and ManagementLead the technology team within the India Delivery Center, ensuring alignment with global strategy and objectives.Manage relationships with service providers, including internal teams and third-party vendors, to ensure high-quality service delivery.Collaborate with global technology teams to implement and maintain technology standards and best practices.Service ManagementOversee end-user support services to ensure timely and effective resolution of technical issues.Manage application support services to maintain the availability and performance of critical business applications.Ensure laptop support services are efficient and meet the needs of the local team.Implement and manage IT security measures to protect the technology environment from threats and vulnerabilities.Strategic PlanningDevelop and execute technology strategies that support the business objectives of the India Delivery Center.Identify opportunities for technology improvements and innovations to enhance service delivery and operational efficiency.Work with senior leadership to align technology initiatives with overall business goals.Operational ExcellenceMonitor and report on the performance of technology services, ensuring they meet established service level agreements (SLAs).Implement continuous improvement processes to enhance the quality and efficiency of technology services.Ensure compliance with global IT policies and standards.Stakeholder EngagementEngage with key stakeholders, including leadership, business unit heads, and service providers, to understand their needs and expectations.Communicate effectively with stakeholders to provide updates on technology initiatives and service performance.

The Successful Applicant

Qualifications

Bachelor's degree in Information Technology, Computer Science, or a related field. A Master's degree is preferred.Extensive experience in IT management, with a focus on service delivery and vendor management.Strong leadership and team management skills.Excellent communication and stakeholder engagement abilities.In-depth knowledge of IT support services, application support, laptop support, and IT security.Experience working in a global organisation and managing cross-functional teams.

Preferred Skills

Experience with enterprise technology platforms and services.Familiarity with regulatory and compliance requirements in India.Strong problem-solving and decision-making skills.Ability to work in a fast-paced and dynamic environment.

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