Customer Service Agent

7 days ago


Lucknow, India Gunjan Mangal (Proprietor Of Power Solutions) Full time
Description

We are seeking a motivated and customer-focused individual to join our team as a Customer Service Agent. The ideal candidate should have 0-6 years of experience in a similar role and be able to provide excellent support to our customers in a fast-paced environment.

Responsibilities
  • Answering customer inquiries via phone, email, and chat
  • Providing accurate and timely information to customers
  • Resolving customer complaints and issues
  • Processing orders, returns, and refunds
  • Maintaining customer records and documentation
  • Collaborating with other teams to ensure customer satisfaction

Skills and Qualifications
  • Excellent communication skills in English and Hindi
  • Strong problem-solving skills
  • Ability to multitask and prioritize tasks effectively
  • Familiarity with customer service software and tools
  • Basic computer skills, including proficiency in Microsoft Office
  • Ability to work in a team environment
  • Bachelor's degree in any discipline
  • 0-6 years of experience in customer service or a related field


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