Customer Support Associate

3 weeks ago


Jaipur Jhansi, India Gunjan Mangal (Proprietor Of Power Solutions) Full time
Description

We are seeking a highly motivated Customer Support Associate to join our team. The ideal candidate will have 0-4 years of experience in customer support and a strong desire to learn and grow in the field. The successful candidate will be responsible for providing exceptional customer service and support to our clients while maintaining a positive and professional attitude.

For outsider company will provide 14days, accomodation along with 10k, relocation bonus , IJP after 9months.

Responsibilities
  • Respond to customer inquiries and provide solutions to their problems
  • Answer incoming calls and respond to customer emails in a timely manner
  • Provide product and service information to customers
  • Process customer orders and returns
  • Maintain accurate records of customer interactions and transactions
  • Collaborate with other departments to resolve customer issues
  • Assist with customer retention initiatives
  • Identify opportunities for process improvements to enhance the customer experience

Skills and Qualifications
  • Bachelor's degree in business, communication, or related field
  • 0-4 years of experience in customer support or related field
  • Excellent communication and interpersonal skills
  • Strong problem-solving skills
  • Ability to handle stressful situations with patience and professionalism
  • Demonstrated ability to multitask and manage time effectively
  • Proficient in Microsoft Office Suite and customer support software
  • Ability to work independently and as part of a team
  • Positive attitude and willingness to learn


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