Customer Support Associate

3 weeks ago


Jaipur Delhi, India Gunjan Mangal (Proprietor Of Power Solutions) Full time
Description

We are looking for a skilled and experienced Customer Support Associate to join our team. The ideal candidate should have 4-5 years of experience in customer support and should be able to handle a high volume of customer inquiries and complaints with professionalism and efficiency. The candidate should have excellent communication skills and should be able to work well in a team environment.

Responsibilities
  • Handle a high volume of customer inquiries and complaints via phone, email, and chat
  • Provide excellent customer service by answering questions and resolving issues in a timely and professional manner
  • Update customer information in the company database
  • Escalate issues to the appropriate team members as necessary
  • Collaborate with other team members to identify and implement process improvements
  • Meet or exceed customer service targets and goals
  • Maintain accurate records of customer interactions and transactions
  • Assist with other duties as assigned

Skills and Qualifications
  • 4-5 years of experience in customer support
  • Excellent communication skills, both verbal and written
  • Strong problem-solving skills
  • Ability to work well in a team environment
  • Proficiency in Microsoft Office and other customer support tools
  • Familiarity with CRM systems
  • Ability to multitask and manage time effectively
  • Bachelor's degree in a related field preferred
  • Fluency in English and one or more local languages
  • Flexible to work in shifts

More details contact Hr Pravin - 9783513202



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