Customer Support Associate

1 month ago


Jaipur Kolkata, India Gunjan Mangal (Proprietor Of Power Solutions) Full time
Description

We are looking for a Customer Support Associate Technical Associate to join our team and provide excellent customer service to our clients. The ideal candidate should be able to handle customer inquiries, complaints, and provide solutions in a timely manner. This role requires a great deal of patience, empathy, and communication skills.

Responsibilities
  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner
  • Identify and assess customer needs to achieve satisfaction
  • Provide accurate and complete information to customers about products and services
  • Handle customer complaints, provide appropriate solutions, and alternatives within the time limits
  • Follow communication procedures, guidelines, and policies
  • Keep records of customer interactions and transactions
  • Provide feedback on the efficiency of the customer service process
  • Collaborate with other teams to ensure customer satisfaction
  • Adhere to company policies and procedures

Skills and Qualifications
  • Bachelor's degree or equivalent
  • 0-3 years of experience in customer service or related field
  • Excellent communication and interpersonal skills
  • Ability to handle difficult customers with patience and empathy
  • Attention to detail and problem-solving skills
  • Ability to multitask, prioritize, and manage time effectively
  • Familiarity with CRM systems and practices
  • Proficient in Microsoft Office and Google Suite
  • Fluent in English and Hindi (additional languages preferred)


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