Mocc - vendor management

2 weeks ago

Bengaluru, India McLaren Strategic Solutions Full time
About the company:
Mc Laren Strategic Solutions (MSS) is the operations division of the global group, Mc Laren Strategic Ventures, headquartered in California. MSS offers end-to-end digital transformation services, enabling enterprises to accelerate their digital transformation efforts. Our unique ecosystem of domain and technology platforms and global technology talent networks bring differentiated technology solutions for our Global 1000 customers. We focus on delivering full stack technology consulting Think (digital strategy), Plan (global program management and enterprise architecture), Build (digital, product and platform engineering) & Run (application management) services. We focus on mainly three sectors, banking and financial services, healthcare and supply chain with deep industry expertise. Our enterprise architecture and engineering expertise in data, AI and decision sciences, cloud engineering, hyper automation and modernization can fuel and augment clients expertise in seamless and unique ways. Our software development and platform engineering leverages unique accelerators to dramatically shrink development time and cost in every phase of technology implementation. Our AIOps powered application maintenance services is focused on dramatically shrinking the total cost of ownership for your technology products. With over 1000 plus engineering team located in the US, India and Latin America, MSS has a laser focus on Digital product development leveraging technologies like Blockchain, Data Science and Data Engineering, Cloud, Artificial Intelligence, Machine Learning, intelligent automation, application development especially SAAS-based, Analytics and AI, Internet of Things (IOT), IT infrastructure, testing and quality assurance, managed IT services, and Cybersecurity. We offer Front end, Back end and fullstack application development (Java,. Net, Python, Angular, React), devops (Azure, AWS), testing & test automation (Selenium, Appium, Test IM, JMeter, Postman). Our advanced engineering labs deliver solutions in Web 3.0 , AR/VR and Advanced AI (Computer Vision, Speech Transcription and Synthesis, Natural Language Understanding with LLMs)
Responsibilities:-
• Answer ACD calls related to technical issues of the users ranging from local desktop to applications and AV requirements. Respond to email and SRS requests for audio conference bookings.
• Act as conference operator for high profile calls.
• First line trouble shooting if problems are reported – using diagnostic techniques.
• Translate user requirements to system for event execution.
• Resolve booking issues and ensure latest information is made available for event setup.
• Remote setup and tear down of Audio Visual events including VCs as per the user requirements.
• Supporting the client in the use of AV Systems.
• Supporting Video Conferencing calls.
• Liaising with stakeholders to ensure successful execution of events
• Co-ordinate preventative maintenance to AV equipment.
• Troubleshoot AV / Event related issues during set up or during the actual call, as and when it arises • Escalation when problems persist.
• Promote and adhere to the Company’s policy and procedures.
• Running metric reports.
• Any other responsibilities as requested by the lead and / or any designated member from the team
• Should be flexible to work in any of the 24 x 7 shift.
Required
• AUDIO VISUAL
• FIRST LINE
• VENDOR MANAGEMENT
• VIDEO CONFERENCING
• ACD Additional Skillsets
• MAINTENANCE
• TRANSLATE

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