Regional Service Manager

5 days ago


bangalore, India NTT DATA, Inc. Full time

Job Description: Key Roles and Responsibilities: Lead and coach a team of one or more Service Delivery Specialists Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements and other contracts Work closely with the Service Delivery Management and Vendor Management teams to identify methods or purchase and procurement, establish evaluation criteria, evaluate alternative options, and assist with the decision to select the most appropriate vendor/supplier Engage proactively and collaboratively with suppliers to resolve incidents, problems, or unsatisfactory performance Develop and manage an annual operating budget and work with the Commercial Team, ensure that monthly and pass-through billing happens Consult the Legal Representatives within NTT and ensure that all contract escalations are addressed with contract governance Review all proposals delivered to the client and ensure that growth objectives within the



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