Customer Service Team Lead
6 days ago
Position Title: Customer Service Education: Graduate / Postgraduate Experience : 10 years Location: Bengaluru Role Description Responsible for leading the customer support team, driving excellent customer service, monitoring performance, coaching team members, and ensuring they have the right tools and resources to succeed in a positive work environment. Responsibilities Manage and lead a team of customer support representatives. Ensure that the team provides exceptional customer service by monitoring calls, emails, and chat interactions and providing feedback and coaching to team members. Develop and implement processes and procedures to improve the efficiency and effectiveness of the customer support team. Analyze customer feedback and identify areas for improvement in the customer support process. Identify opportunities to improve customer experience and work with the team to implement solutions. Motivate and encourage the team to achieve their targets and goals. Ensure that the team is up to date with the latest product and service information. Requirements: Minimum of 8 to 10 years of experience in a customer support or customer service role, with at least 5 years of experience in a leadership or supervisory role. Excellent communication skills, both written and verbal. Strong interpersonal skills. Strong problem-solving skills and ability to make decisions under pressure. Ability to work in a fast-paced environment and manage multiple tasks and priorities. Experience with customer support software and tools. Ability to analyze data and make data-driven decisions.
-
Customer Service Team Lead
3 weeks ago
Chennai, India AMMEGA Full timeJob Description Job Description Work location: Chennai Roles & Responsibilities: - Customer Order Management & Correspondence: Enquiries, Quotes, Order receipt to deliveries, Payments. - Relevant experience & knowledge of the process handling OEMs, End Users and Distributor Management. - Effective communication managing customer relationship and exceed...
-
Service Desk Team Lead
6 days ago
India Alphanumeric Systems Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAlphanumeric is hiring a Service Desk Team Lead (Remote based in India - permanent project) to work supporting one of the biggest Pharma companies in the world.As the Service Desk Team Lead, reporting to the Senior Team Lead, your primary responsibility is to act as the team facilitator by ensuring excellent customer service and develop team effectiveness...
-
Customer Services Team Leader
1 week ago
India Colosseum Tech (FalconAVL) Full timeColosseum Tech Solutions Pvt Ltd is a leading technology solutions provider dedicated to delivering exceptional customer experiences. We are seeking a passionate and talented Technical Support Associate (Fresher) to join our team. As a Technical Support Associate, you will provide exceptional customer service and technical assistance to our clients. You will...
-
Team Lead, Team lead
4 weeks ago
India Amazon Music Full timeJob Description Description At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal...
-
Team Lead
2 weeks ago
India HELLA & Co. KGaA. Full time ₹ 12,00,000 - ₹ 36,00,000 per yearTeam Lead - Accounting (O2C)Location Gurugram - Haryana, IndiaFORVIA HELLA is a listed international automotive supplier. As a company of the FORVIA Group, FORVIA HELLA stands for high-performance lighting technology and vehicle electronics and, with the Lifecycle Solutions Business Group, also covers a broad service and product portfolio for the spare parts...
-
Customer Support Team Lead
1 day ago
Gurugram, Gurugram, India Everstylish Full timeJob Description About Everstylish Everstylish is a fashion company based in Gurugram that brings the latest fashion of the best quality at affordable prices. Everstylish aims to bring a smile to customers faces with every package. The company believes that fashion is a way to make individuals feel beautiful and confident and strives to spread happiness every...
-
Team Lead, Team lead
1 week ago
Thane, India Amazon Full timeJob Description Description At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal...
-
Team Lead
3 weeks ago
India Amazon Music Full timeJob Description Description At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal...
-
AxisPhone:Customer Service Team Lead
3 weeks ago
Mumbai, India Axis Bank Full timeJob Description AxisPhone:Customer Service Team Lead - Non Voice INTERNAL USAGE: No. of Vacancies: Reports to: AxisPhone:Service Head - Voice Is a Team leader Yes Team Size: 15-20 Grade: Manager/Senior Manager Business: Retail Operations Department: Axis Phone Sub-Department: Axis Phone Location: Mumbai/Chennai About Axis Phones Axis Phones engages with Axis...
-
Service Team Lead
7 days ago
Kollam, India One 97 Full timeJob Description About Paytm: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of...
