Customer Services Team Leader

6 hours ago


India Colosseum Tech (FalconAVL) Full time

Colosseum Tech Solutions Pvt Ltd is a leading technology solutions provider dedicated to delivering exceptional customer experiences. We are seeking a passionate and talented Technical Support Associate (Fresher) to join our team. As a Technical Support Associate, you will provide exceptional customer service and technical assistance to our clients. You will address customer queries, troubleshoot issues, and collaborate with internal teams to ensure a seamless customer experience.   Respond promptly and accurately to customer inquiries via email, phone, or chat. ~ Maintain a high level of customer satisfaction by providing professional and empathetic support. ~ Adhere to company policies, procedures, and service-level agreements. ~ Continuously learn about the company’s products and services to provide better assistance. ~ Participate in team meetings and contribute to improving support processes.   Proficiency in working with Windows and Ubuntu operating systems. Basic understanding of Python programming. Ability to perform basic troubleshooting and server restarts/reboots when needed.     Strong multitasking and time-management abilities. Bachelor’s degree preferred.   Work Type: Full-time, on-site. Night shift Competitive Compensation: Attractive salary package with night shift allowances. Growth Opportunities: A clear path for career advancement in a fast-paced organization. Learning and Development: Opportunities to up skill and learn new technologies.   If you are enthusiastic about technology and committed to delivering outstanding customer experiences, we would love to hear from you.



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